检索结果-南通市图书馆

Chinese Telephone Number-Input Technology and Its Applications in a customer service Call Center

Journal of China University of Mining and Technology 2002年第2期12卷 185-189页

作者：罗仁许晓革兰德品郭盛芳 SchoolofScienceandArts BeijingInformationTechnologyInstitute ComputerDepartment

The Chinese intelligence input technology, its applications, and a customer service call center system are developed. This technology can be used both in standard English telephone number input keyboard and in Chinese telephone number input keyboard .And authors develop sophisticated technologies including "Pinyin" (the Chinese phonetic alphabet ) encoding technology of phonetic symbol code and formal symbol code of Chinese character structure, phrase encoding technology, input technology of whole sentence intelligence encoding and input technology of Chinese telephone number encoding.

关键词： Chinese input telephone number input customer service

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Research on the customer service system for diesel engine industry

Research on the customer service system for diesel engine in...

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2009 IEEE the 16th International Conference on Industrial Engineering and Engineering Management

作者： Kong Lingbo, Yu Kaichao Faculty of Mechanical and Electrical Engineering, Kunming University of Science and Technology, Kunming P.R. China, 650093

With the development of economy and society, the competition between companies is more and more drastic. Enterprise has to change their commercial mode from "product-oriented" to "customer-oriented" due to the cruel actuality. To diesel engine industry, service is very important But, the diesel engines are not sold to the final customer, so there are many question and trouble in their service for customers. In this paper, the status quo and requirement of diesel engine industry are analyzed, a system for the customer service which make using of the Internet, computer and communication technology adequately and realizing the integration with the existing system is conceived, and the paper explain the structure detailed from the overall framework and the function designing sides.

关键词： customer service diesel engine call center maintaining bill.

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Human Error and customer service Quality-Framework and Application

Human Error and Customer Service Quality-Framework and Appli...

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The 6th Pan-Pacific Conference on Occupational Ergonomics

作者： Colin G.Drury State University of New York at Buffalo NY USA

Due to the growing service-based economy and global competition, service quality is receiving more and more attention from today’ s management. customer services, which are the service operations involving interactions with customers, play a crucial role in the quality of service. Because of the interactive nature, customer services are best investigated through the human errors involved. In the present study, a framework is proposed for the human error analysis in customer services towards service quality improvement and ergonomics intervention in particular. This proposed framework in fact consists of two schemes for error classification: service Stage

关键词： Human error customer service service quality

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Role of Effective Leadership on Empowerment,Effective Communication,and Motivation in customer service

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Macro Management & Public Policies 2022年第1期4卷 15-20页

作者： Mitra Madanchian Jay Ariken Hamed Taherdoost Research Club Hamta Business CorporationHamta GroupVancouverCanada Fairleigh Dickinson University New JerseyUSA Department of Arts Communications and Social SciencesUniversity Canada WestVancouverCanada

customer service is the act of supporting customers of a business that can break a business or generate profit in the competitive environment with growing customers’*** the critical role of customer service to differentiate between businesses,it is considered as one of the top considerations in ***,there is a range of key factors that are tied to the success of a customer service provider in offering quality customer service that will eventually lead the business through exceeding or falling short in responding to customers’***,businesses are prone to face some challenges in the employment of customer services that are required to be *** paper aims to discuss the importance of customer service and the establishment of an efficient customer service strategy in business considering different influential factors that affect offering quality customer *** also explains challenges that businesses may face in providing amazing customer services and how to address them.

关键词： customer service Effective leadership customer expectation customer satisfaction Effective communication Business growth customer service strategy

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Assessment of Food service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria

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Food and Nutrition Sciences 2021年第6期12卷 602-613页

作者： C. J. Akunne P. O. Adeniji Department of Tourism Studies Redeemer’s University Ede Osun State Nigeria

In this project, assessment of food service quality of two restaurants in Lagos was carried out. The study assessed quality of food served in Chicken Republic compared with Mega Chicken. Three hundred (300) copies of questionnaires were administered to the customers in Chicken Republic Restaurant while two hundred (200) copies questionnaires were administered to the customer in Mega Chicken Restaurant. In order to analyze the data, simple percentage method was adopted in which the respondents responded to variables like, quality of services, quality of food, healthy food, price and value and condition of environment as factors that determine their patronage. The result of the study showed that the customers prefer Mega Chicken. It also showed that there is a relationship between the customers’ satisfaction and customer patronage in a choice of restaurant. The result of the project could be of use to the intending restaurants’ operators to understand the trend and determinants of customers’ patronage. Recommendation

关键词： Food Quality Food service Mega Chicken customer service Chicken Republic

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Mobile Information service Application based on the Telecommunication Company in China

Mobile Information Service Application based on the Telecomm...

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第六届（2011）中国管理学年会——组织与战略分会场

作者： Luo Feng,Zeng Jianqiu(School of Economics and Management,Beijing University of Posts and Telecommunication,Beijing,100876)

Mobile information application development has already proceeded in full swing in *** information experienced convergence phases from fixed-network,mobile-network into *** network fusion phase,information application such as corporation information,industry information and government information emerged *** article focuses on the current status of application of the mobile information in different research and related industries,as well as critical practical information innovation in the telecommunication company in *** the mobile information index system construction,we determine those factors that have large impact on mobile information applications and get the key elevation methods and improving strategic.

关键词： Mobile information competitiveness customer service application innovation

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第三方物流客户服务创新研究

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物流管理 2016年第5期

作者：刘运昌王绍仁

以向第三方物流企业购买物流服务的企业为客户，针对物流服务内容创新，通过现状分析，提出创新路径以实现服务创新的价值，并绘制创新路径图与技术路线图。

关键词：第三方物流企业客户服务服务创新创新路径 TPL enterprise customer service service innovation path of innoration

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基于心灵知觉理论的AI服务用户接受机制及使用促进策略

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心理学 2022年第8期

作者：邓士昌许祺张晶晶李象千

许多企业采用人工智能服务应答顾客需求，然而多项研究指出用户并不总是对此感到满意。本研究围绕着用户对AI的心灵知觉的产生和影响，探索了驱动用户对AI服务态度的关键因素及使用促进策略，包括(1)机理分析层面：用户与AI早期接触的... 详细信息

许多企业采用人工智能服务应答顾客需求，然而多项研究指出用户并不总是对此感到满意。本研究围绕着用户对AI的心灵知觉的产生和影响，探索了驱动用户对AI服务态度的关键因素及使用促进策略，包括(1)机理分析层面：用户与AI早期接触的线索和体验因素如何使得人们产生了AI“擅长计算却缺乏感受”的心灵知觉？(2)调节作用层面：不同的用户内部状态和AI外部特征怎样调节了这种心灵知觉的形成和激活？(3)促进策略层面：将AI拟动物化和提供技术援助为何能借助心灵知觉使得用户在更广泛的场景中接受来自AI的服务？本研究试图在学理层面构建一个基于心灵知觉理论的新型AI服务接受模型，为从理论上解释用户对AI服务的矛盾态度提供心理学参考；同时试图在实践层面上借助心灵知觉理论提出两种促进用户接受AI服务的路径方法，为企业在服务中提升AI的应用效能提供技术参考。

关键词：人工智能心灵知觉客户服务刻板印象热情 artificial intelligence mind perception customer service stereotype warmth

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基于用户认知的美国公共图书馆服务及启示

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图书馆学情报学 2016年第5期

作者：王锰郑建明陈雅

本文通过使用美国公共图书馆服务的一手调研数据，并借鉴ACSI用户满意度评价模型，提出基于用户认知的公共图书馆服务满意度概念模型。从用户期望、用户行为与用户满意的角度探讨和分析美国公共图书馆服务现状，结合美国公共图书馆服务... 详细信息

本文通过使用美国公共图书馆服务的一手调研数据，并借鉴ACSI用户满意度评价模型，提出基于用户认知的公共图书馆服务满意度概念模型。从用户期望、用户行为与用户满意的角度探讨和分析美国公共图书馆服务现状，结合美国公共图书馆服务用户满意度结构方程模型结果，从图书馆基础服务、数字服务、图书馆宣传、用户个性服务等方面提出建议，以促进国内公共图书馆用户服务的创新与发展。

关键词：用户满意度用户认知用户服务公共图书馆美国 customer satisfaction User awareness customer service Public library U.S.A

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