Research on the customer service system for diesel engine industry
会议名称：《2009 IEEE the 16th International Conference on Industrial Engineering and Engineering Management》
会议日期：2009年
学科分类：12[管理学] 1201[管理学-管理科学与工程(可授管理学、工学学位)]
基 金：Monumental Project of YUNNANN Development and Reform Commission-Development and application of customer elationship management system of yunnei power. YDRC high-tech NO.1083
关 键 词：Customer service diesel engine call center maintaining bill.
摘 要：With the development of economy and society, the competition between companies is more and more drastic. Enterprise has to change their commercial mode from product-oriented to customer-oriented due to the cruel actuality. To diesel engine industry, service is very important But, the diesel engines are not sold to the final customer, so there are many question and trouble in their service for customers. In this paper, the status quo and requirement of diesel engine industry are analyzed, a system for the customer service which make using of the Internet, computer and communication technology adequately and realizing the integration with the existing system is conceived, and the paper explain the structure detailed from the overall framework and the function designing sides.