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Hello,can you hear me?Orthopaedic clinic telephone consultations in the COVID-19 era-a patient and clinician perspective

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World Journal of Orthopedics 2021年第1期12卷 24-34页

作者： Anuhya Vusirikala David Ensor ajay k asokan Alvin JX Lee Ravi Ray Dimitrios Tsekes John Edwin Department of Trauma and Orthopaedics Basildon University HospitalBasildon SS165NLEssexUnited Kingdom Medical Oncology UCL Cancer InstituteLondon WC1E 6BTUnited Kingdom

BACkGROUND The coronavirus disease 2019(COVID-19)pandemic has resulted in seismic changes in healthcare *** a result of this,hospital footfall required to be reduced due to increased risk of transmission of *** ensure patients can safely access healthcare,we introduced orthopaedic clinic telephone consultations in our busy district general *** To investigate patients’and clinicians’perspective of telephone consultations during COVID-19,and whether this method of consultation could be a viable option in the post-pandemic *** This is a single centre,prospective study conducted in a busy National Health Service district general *** May 2020,100 non-consecutive adult patients were contacted by independent investigators within 48 h of their orthopaedic clinic telephone consultation to complete a telephone satisfaction *** questions assessed satisfaction regarding various aspects of the consultation including overall satisfaction and willingness to use this approach long *** and perspective of 25 clinicians conducting these telephone consultations was also assessed via an online survey *** 93%of patients were overall satisfied with telephone consultations and 79%were willing to continue this method of consultation *** found telephone consultations to reduce personal cost and inconvenience associated with attending a hospital appointment.72%of clinicians reported overall satisfaction with this service and 80%agreed that telephone consultations should be used in the *** majority found it less laborious in time and administration in comparison to face to face *** and clinicians expressed their desire for video consultations as a method of further improving their experience with remote *** Our study has shown that telephone consultations are a safe and rapid method of adaptation to the COVID-19 pandemic,achieving the aim of reduci

关键词： COVID-19 Telephone consultation Orthopaedic clinic Patient satisfaction Patient perspective Clinician perspective

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