Hello,can you hear me?Orthopaedic clinic telephone consultations in the COVID-19 era-a patient and clinician perspective

作     者：Anuhya Vusirikala David Ensor Ajay K Asokan Alvin JX Lee Ravi Ray Dimitrios Tsekes John Edwin 

作者机构：Department of Trauma and OrthopaedicsBasildon University HospitalBasildon SS165NLEssexUnited Kingdom Medical OncologyUCL Cancer InstituteLondon WC1E 6BTUnited Kingdom 

出 版 物：《World Journal of Orthopedics》 (世界骨科杂志（英文版）)

年 卷 期：2021年第12卷第1期

页      面：24-34页

学科分类：1004[医学-公共卫生与预防医学(可授医学、理学学位)] 100401[医学-流行病与卫生统计学] 10[医学] 

主　　题：COVID-19 Telephone consultation Orthopaedic clinic Patient satisfaction Patient perspective Clinician perspective 

摘      要：BACKGROUND The coronavirus disease 2019(COVID-19)pandemic has resulted in seismic changes in healthcare *** a result of this,hospital footfall required to be reduced due to increased risk of transmission of *** ensure patients can safely access healthcare,we introduced orthopaedic clinic telephone consultations in our busy district general *** To investigate patients’and clinicians’perspective of telephone consultations during COVID-19,and whether this method of consultation could be a viable option in the post-pandemic *** This is a single centre,prospective study conducted in a busy National Health Service district general *** May 2020,100 non-consecutive adult patients were contacted by independent investigators within 48 h of their orthopaedic clinic telephone consultation to complete a telephone satisfaction *** questions assessed satisfaction regarding various aspects of the consultation including overall satisfaction and willingness to use this approach long *** and perspective of 25 clinicians conducting these telephone consultations was also assessed via an online survey *** 93%of patients were overall satisfied with telephone consultations and 79%were willing to continue this method of consultation *** found telephone consultations to reduce personal cost and inconvenience associated with attending a hospital appointment.72%of clinicians reported overall satisfaction with this service and 80%agreed that telephone consultations should be used in the *** majority found it less laborious in time and administration in comparison to face to face *** and clinicians expressed their desire for video consultations as a method of further improving their experience with remote *** Our study has shown that telephone consultations are a safe and rapid method of adaptation to the COVID-19 pandemic,achieving the aim of reduci