A Three-Dimensional Performance Measurement Model for Cloud Computing

作     者：Luis Eduardo Bautista Villalpando Alain Abran Anderson Ravanello Arturo Elías Ramírez 

作者机构：Department of Electronic Systems Autonomous University of Aguascalientes Aguascalientes Mexico Department of Software Engineering and Information Technology ETS—University of Quebec Montreal Canada 

出 版 物：《Journal of Software Engineering and Applications》 (软件工程与应用（英文）)

年 卷 期：2018年第11卷第5期

页      面：235-248页

学科分类：08[工学] 0812[工学-计算机科学与技术（可授工学、理学学位）] 

主　　题：Cloud Computing Performance Measurement Model Services Maintenance QoS SLA 

摘      要：New paradigms for processing and storing data such as cloud computing require new approaches for the measurement of cloud service performance. To establish a Service Level Agreement (SLA) between a cloud service provider and its customers, the cloud services and their service level objectives need to be identified. An additional challenge in the performance measurement of cloud services is the lack of models that integrate the different perspectives of providers, maintainers and customers within the same model in order to define the concepts commonly used in cloud SLA contracts. This work proposes a three-dimensional Performance Measurement Model for Cloud Computing (P2M2C-3D) which consolidates performance measurement from the perspectives of providers, maintainers and customers for the different types of cloud services.