企业ESG表现对客户关系稳定性的影响研究

作     者：吴姗 

作者机构：浙江理工大学经济与管理学院浙江 杭州 

出 版 物：《电子商务评论》 (E-Commerce Letters)

年 卷 期：2024年第13卷第3期

页      面：6144-6154页

学科分类：12[管理学] 120202[管理学-企业管理（含：财务管理、市场营销、人力资源管理）] 1202[管理学-工商管理] 

主　　题：ESG表现 审计意见 信息披露质量 客户稳定性 

摘      要：近年来,企业在环境、社会与公司治理等领域的表现已引起了社会各界的高度重视。基于2010~2022年A股上市公司的数据,我们将研究企业ESG表现与客户关系稳定性之间的关系。研究发现:第一,企业良好的ESG表现可以提升客户稳定性;第二,企业的ESG表现可以通过提升审计师为企业出具标准审计意见的概率和提高信息披露质量来提升客户稳定性;第三,异质性分析发现,相对于非国有企业而言,国有企业ESG表现对客户稳定性的提升效应更为明显。此外,本文还通过滞后解释变量和替换解释变量进行了稳健性检验,结论依然成立。本文丰富了ESG表现的经济后果研究,并且为企业维护其供应链稳定性提供了理论支持。In recent years, the performance of enterprises in the fields of environment, society, and corporate governance has attracted high attention from all sectors of society. Based on the data of A-share listed companies from 2010 to 2022, we will study the relationship between corporate ESG performance and customer relationship stability. Research has found that: firstly, good ESG performance of enterprises can enhance customer stability;Secondly, the ESG performance of a company can enhance customer stability by increasing the probability of auditors issuing standard audit opinions and improving the quality of information disclosure;Thirdly, heterogeneity analysis found that compared to non-state-owned enterprises, the ESG performance of state-owned enterprises has a more significant effect on improving customer stability. In addition, this article also conducted robustness tests using lagged explanatory variables and replacement explanatory variables, and the conclusion remains valid. This article enriches the research on the economic consequences of ESG performance and provides theoretical support for enterprises to maintain their supply chain stability.