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The Effects of Job Insecurity, Emotional Exhaustion, and met expectations on Hotel Employees’ Pro-Environmental Behaviors: Test of a Serial Mediation Model

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International Journal of Mental Health Promotion 2023年第2期25卷 287-307页

作者： Osman M.Karatepe Raheleh Hassannia Tuna Karatepe Constanţa Enea Hamed Rezapouraghdam Faculty of Tourism Eastern Mediterranean UniversityGazimagusa99628Turkey Department of Management and Business Administration Faculty of Economics“Constantin Brancusi”University of Targu-JiuTargu-Jiu210135Romania

There are a plethora of empirical pieces about employees’pro-environmental ***,the extant literature has either ignored or not fully examined various factors(e.g.,negative or positive non-green workplace factors)that might affect employees’pro-environmental *** these voids,the present paper proposes and tests a serial mediation model that examines the interrelationships of job insecurity,emotional exhaustion,met expectations,and proactive pro-environmental *** used data gathered from hotel customer-contact employees with a time lag of one week and their direct supervisors in *** presenting support for the psychometric properties of the measures via confirmatory analysis in LISREL 8.30,the abovementioned linkages were gauged using the PROCESS plug-in for statistical package for social *** findings delineated support for the hypothesized ***,emotional exhaustion and met expectations partly mediated the effect of job insecurity on proactive pro-environmental *** importantly,emotional exhaustion and met expectations serially mediated the influence of job insecurity on proactive pro-environmental *** findings have important theoretical implications as well as significant implications for diminishing job insecurity,managing emotional exhaustion,increasing met expectations,and enhancing ecofriendly behaviors.

关键词： Emotional exhaustion hotel customer-contact employees job insecurity met expectations pro-environmental behavior

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