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Applying Theoretical-Methodological Tools for the Implementation of ISO 9001： 2015 Clause 4 Context of the Organization

引用

Management Studies 2017年第6期5卷 493-501页

作者： Antonia Navarro Gonzailez Aida Huerta-Barrientos National Autonomous University of Mexico Mexico City Mexico

Nowadays, in order to satisfy the ISO 9001： 2015 requirements, organizations access to information from web sites, consultant guides, Internet forums, books, and courses, as a first approximation, however, the quality, reliability, validity, and accuracy of the information content in these is limited. The research topic of this study is the use of theoretical methodological tools, whose implementation supports the organizations in the fulfillment of requirement 4 of ISO 9001：2015, adapting it to their particular needs, minimizing rework in the documentation, increasing the motivation of the personnel involved and promoting well-being within the work environment. Some theoretical methodological tools were implemented in the case of Engineering laboratories of the Faculty of Higher Studies Arag6n, that support and complement the teaching-learning process in the theoretical-practical subjects of the curricula of the engineering bachelor＇s degrees, providing students with practical training in the use of equipment, devices, and tools, as well as extracurricular courses. In the study participated the stakeholders of laboratories. From the results, it was observed that the time for the documentation of the quality management system was reduced using the theoretical tools proposed in this study. In conclusion, this study will thus be useful as a starting point in using formal tools for the implementation of ISO 9001： 2015 standard.

关键词： quality management system ISO 9001 internal analysis external analysis methodology stakeholders

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