检索结果-南通市图书馆

Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction

引用

CAAI Transactions on Intelligence Technology 2023年第1期8卷 260-273页

作者： Nguyen Thi Khanh Chi Nam Hoang Vu Foreign Trade University HanoiVietnam Faculty of International Economics Foreign Trade UniversityHanoiVietnam

Artificial intelligence(AI)applications are observed in different industries including the services,where the impressive changing pace is boosted by the technological advances in *** use of AI in the daily work of individuals and in shaping the relationship between firms and customers has resulted in increased efficiency and a higher degree of fascination in *** are,however,customers'fears related to the use of ***,understanding how AI affects customer trust is worth *** study focuses on the AI applications and their impact on communication quality and customer *** features of AI applications investigated in this study include anthropomorphism,empathy response and interaction.A model was first empirically validated through Confirmatory Factor Analysis and tested using Covariance-Based Structural Equation *** were then collected from a survey of 507 customers of two banks and two big telecommunication firms in *** results indicate that anthropomorphism and interaction do not play critical roles in generating customer trust in AI unless they create communication quality with *** ability of empathy response makes customers trust in various service *** application seems to be a good solution for service firms to enhance their relationship with customers in difficult circumstances,including a pandemic *** study delivers implications for enhancing AI adoption in the service firms that intend to innovate their future operations.

关键词： AI anthropomorphism empathy response future orientation interaction

来源：

维普期刊数据库评论

在线全文

维普期刊数据库

学校读者我要写书评

暂无评论

欢迎您,

建议与咨询留下您的常用邮箱和电话号码，以便我们向您反馈解决方案和替代方法

时间限定

文献类型

馆藏选择

核心期刊

语言

文献类型

帮助

文字说明：

检索规则说明：

检索范例：

分类表

所选分类

限定检索结果

文献类型

馆藏范围

日期分布

学科分类号

主题

机构

作者

语言

在线全文

请选择保存的检索档案：

请选择收藏分类：

通借通还

欢迎您,

建议与咨询 留下您的常用邮箱和电话号码，以便我们向您反馈解决方案和替代方法

时间限定

文献类型

馆藏选择

核心期刊

语言

文献类型

帮助

文字说明：

检索规则说明：

检索范例：

分类表

所选分类

限定检索结果

文献类型

馆藏范围

日期分布

学科分类号

主题

机构

作者

语言

在线全文

请选择保存的检索档案： 新增检索档案 确定 取消

请选择收藏分类： 新增自定义分类 确定 取消

通借通还

建议与咨询留下您的常用邮箱和电话号码，以便我们向您反馈解决方案和替代方法

请选择保存的检索档案：

请选择收藏分类：