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customer Joining behavior and Regulation Strategy in Visible Multi-Server Queues with Synchronous Vacations of Partial Servers

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Journal of Systems Science & Complexity 2024年第3期37卷 1209-1232页

作者： SUN Wei WANG Hao XIE Xumeng LI Shiyong School of Economics and Management Yanshan UniversityQinhuangdao 066004China

This paper studies customer joining behavior and system regulation strategy in nonexhaustive visible M/M/m queues with synchronous vacations of a part of the *** this part of the servers are idle,they take multiple vacations simultaneously(vacation period).Until there are customers waiting in the queue,they are reactivated and all servers are busy or idle(busy period).The authors call this part of the servers as“partial servers”.In view of the fully visible queue and the almost visible queue,the authors obtain customers’equilibrium joining threshold strategies and their socially optimal joining threshold strategies,respectively,and observe that customer joining behavior in equilibrium generally makes the system overcrowded,which makes the equilibrium social welfare lower than the optimal social *** regulation,interestingly,for optimizing social welfare,the system manager hopes not only customers arriving in vacation period pay attention to the number of partial servers,but also customers arriving in busy period should care about it rather than ***,arranging more servers for vacation does not necessarily lead to the decrease of social welfare on condition that the number of partial servers is close to *** for the information advantage of the fully visible case,it is not obvious for increasing social welfare and even unfavorable to servers’profit unless the number of partial servers is big ***,given the different composition of social welfare,there exists the optimal number of partial servers and the optimal arrival rate of customers for maximizing social welfare.

关键词： customer behavior non-exhaustive service partial servers regulation strategy synchronous vacations visible queue

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MODELING COMMERCIAL PROCESSES AND customer behaviorS TO ESTIMATE THE DIFFUSION RATE OF NEW PRODUCTS

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Journal of Systems Science and Systems Engineering 2005年第4期14卷 436-453页

作者： Alain BLOCH Daniel KROB Ada Suk-Fung NG Chaire Action Commerciale et Distribution Conservatoire National des Arts et Métiers 40 rue des Je■neurs 75002 Paris France Laboratoire d'Informatique de l'Ecole Polytechnique Ecole Polytechnique & CNRS 91128 Palaiseau Cedex France Department of Transportation & Logistics Malaysia University of Science and Technology Kelana Square Kelana Jaya 47301 Petaling Jaya Selangor Malaysia

This paper presents a generic mathematical model for depicting the diffusion of an innovative product on a given market. Our approach relies on a probabilistic modeling of each customer behavior with respect to the commercial process which is used to promote such a product. We introduce in particular the concept of coherent market that corresponds to a market which can be analyzed in a uniform way within our model. This last notion allows us to recover the classical empirical results that were discovered and widely studied by E.M. Rogers and his school. We explain finally how to use our approach as a support for analytic predictive marketing.

关键词： Analytic marketing coherent market commercial process customer behavior diffusion of innovations Markovian model probabilistic modeling waiting time

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customer Tiered Purchase Forecast by Mobile Edge Computing Based on Pareto/NBD and SVR

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China Communications 2021年第11期18卷 1-10页

作者： Yan Li Ying Zhang Fei Luo Wei Zou Yu Zhang Kaijun Zhou School of Business and Management Shanghai International Studies University550 Dalian Rd.(W)Hongkou DistrictShanghai200083China Institute of Mineral Resources Chinese Academy of Geological SciencesNo.26Baiwanzhuang StreetXicheng DistrictBeijing100037China

Mobile edge computing is trending nowadays for its computation efficiency and *** rapid development of e-commerce show great interest in mobile edge computing due to numerous rise of small and middle-sized enterprises(SMEs)in the *** paper predicts the overall sales volume of the enterprise through the classic ARIMA model,and notes that the behavior and arrival differences between the new and old customer groups will affect the accuracy of our forecasts,so we then use Pareto/NBD to explore the repeated purchases of customers at the individual level of the old customer and the SVR model to predict the arrival of new customers,thus helping the enterprise to make layered and accurate marketing of new and old customers through machine *** general,machine learning relies on powerful computation and storage resources,while mobile edge computing typically provides limited computation resources ***,it is essential to combine machine learning with mobile edge computing to further promote the proliferation of data analysis among SMEs.

关键词： e-commerce customer behavior Pareto/NBD model SVR model ARIMA model mobile edge computing

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URMG: Enhanced CBMG-Based Method for Automatically Testing Web Applications in the Cloud

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Tsinghua Science and Technology 2014年第1期19卷 65-75页

作者： Xiaolin Xu Hai Jin Song Wu Lixiang Tang Yihong Wang Services Computing Technology and System Lab and Cluster and Grid Computing Lab School of Computer Science and Technology Huazhong University of Science and Technology

To satisfy the rapid growth of cloud technologies, a large number of web applications have been developed and deployed, and these applications are being run in clouds. Due to the scalability provided by clouds, a single web application may be concurrently visited by several millions or billions of users. Thus, the testing and performance evaluations of these applications are increasingly important. User model based evaluations can significantly reduce the manual work required, and can enable us to determine the performance of applications under real runtime environments. Hence, it has become one of the most popular evaluation methods in both industry and academia. Significant efforts have focused on building different kinds of models using mining web access logs, such as Markov models and customer behavior Model Graph （CBMG）. This paper proposes a new kind of model, named the User Representation Model Graph （URMG）, which is built based on CBMG. It uses an algorithm to refine CBMG and optimizes the evaluations execution process. Based on this model, an automatic testing and evaluation system for web applications is designed, implemented, and deployed in our test cloud, which is able to execute all of the analysis and testing operations using only web access logs. In our system, the error rate caused by random access to applications in the execution phase is also reduced, and the results show that the error rate of the evaluation that depends on URMG is 50% less than that which depends on CBMG.

关键词： cloud web application performance evaluation customer behavior user representation

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Application of Markov decision process in customer behaviour

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Proceedings of Business and Economic Studies 2020年第4期3卷 35-38页

作者： Yayun Fan Cheng Li Yan Hu School of Intelligent Science and Information Engineering Xi’an Peihua UniversityChina Zhongzi Engineering Management Consulting Co.LTD Xi’an BranchChina

customer is the source of business income,a stable customer base is the guarantee of enterprise survival and development of enterprises by using Markov decision process,decision-makers in the new decision point in time,to the latest state of observation system and adopt an original decision,decided in a well-posed option set an action sequence,and then choose to create value and total revenue in this sequence the most significant behavior,obtain the best marketing strategy,formulate relevant enterprise actual customer,dynamic programming model.

关键词： Markov decision-making process customer behavior State transition The marketing strategy

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A Study of Service Quality of Fantawild ASEAN Legend Theme Park,Nanning,China

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Management Studies 2022年第4期10卷 232-248页

作者： XIE Julin Punnuch Chaipinchana Payap University Chiang MaiThailand

At present,Chinese theme parks are popping up more and *** are not many theme parks in China that can operate stably for a long period of *** development prospect of Nanning Fantawild ASEAN Legend Theme Park is ***,the question of how to maintain and improve the competitiveness of Nanning Fantawild ASEAN Legend Theme Park,attract more visitor volume,and create the most attractive theme park in Nanning is the question of the future sustainable survival and development of Nanning Fantawild ASEAN Legend Theme *** paper combines theory and practice,referring to a large amount of relevant information and literature from home and abroad,and summarizing the existing experiences and ***,visitors who have visited the ASEAN Legends Theme Park at Fantawild Joy World in Nanning were selected as the ***,this paper synthesises relevant theories such as service quality theory and(6W1H)customer behaviour.A set of questionnaires was designed for the visitors of Nanning *** study analyzes the factors affecting the service quality of Nanning Fantawild ASEAN Legend Theme Park as well as the factor analysis of customer *** on the empirical research and analysis of the results,methods and suggestions for improving the service quality of Nanning Fantawild ASEAN Legend Theme Park are *** paper uses SPSS statistical software to analyze the results by means of reliability and validity analysis,descriptive statistics analysis,and analysis of *** results were concluded that the customers’overall satisfaction with the service quality of Nanning Fantawild ASEAN Legend Theme Park is shown in the question phase of each level dimension,with the reliability dimension showing the lowest level of *** is of great practical significance to improve the competitiveness of Nanning Fantawild ASEAN Legend Theme Park in ***,there were no significant mean differences in the relationship

关键词： service quality theme park visitor satisfaction customer behavior

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Self-concept and Marketing Strategies

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Management Studies 2014年第4期2卷 269-276页

作者： Gabriela ROZVADSKY GUGOVA Dubnica Institute of Technology Dubnicanad Vaihom Slovak Republic

This contribution of this paper is devoted to the research results in the field of self-expression and self-image of the individual in the world of information processing and cognition. Marketing strategies help make decisions that will help us to bring the subject to market activities. The current trend is a knowledge-based society, skills, abilities, information, storage, and transmission. Our marketing strategy focuses on four key issues： production, respectively service, price, distribution channels, and advertising. It is important to know how to develop an individual＇s current self-image. Implementation strategies are then engaged in transforming decisions into concrete action, meaning, and the decision has to be taken with regard to flexibility and acceptance. The sample consists of 4,420 respondents, men and women in three age groups： 0-15 years, 16-40 years, and 41-60 years. All responded to one question, ＂Where is your center？＂ Respondents had to show on their body. The question was chosen very sensitive, not to predict the answer. Terms soul, psyche, personality would be very manipulative, and therefore were excluded. In line with expectations, the majority of respondents have shown to their head, chest, and abdomen, but were also unconventional answers, in accordance with the preferred self-image and values of the individual. Lessons from research outputs were analyzed by the following processes： general description, item-total correlation, exploratory factor analysis of individual areas, and correlation analysis of individual items. It was found that medium correlations between area of body abdomen and age to 15 years were significant. Mean item-total correlation for areas of body were： Head was 0.35 and chest 0.43, and abdomen 0.22. In the descriptive statistics it was found that most respondents preferred the chest, followed by the head and abdomen. As for the distribution of respondents into three age groups, we found differences between men and wome

关键词： self-image self-concept self-expression somatization cognitive science value of human life marketing strategies customer behavior

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The Effect of Emotion on Consumer behavior in the Fan Economy

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Management Studies 2021年第1期9卷 50-54页

作者： Limeng Qiao Xun Yao Southwest University for Nationalities ChengduChina

Fans’customer behavior is highly susceptible to *** play an important role in the interaction of consumers and objects of interest in the fan *** on the bounded rationality hypothesis of game participants,the game model is constructed by using the emotional *** this basis,we used the dynamic system theory to dynamically replicate the equations of the general 2×2“Eagle Pigeon”evolutionary game,analyzed the behavior of both sides in the evolution,and got the equilibrium point between the two sides of the game to explain the mechanism of influence of emotions on customer behavior in fan economy.

关键词： emotion RDEU decision model customer behavior fans economy

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长期服务关系中的顾客行为：信任和承诺的作用

企业管理研究

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企业管理研究 2009年第4期

作者：严兴全周庭锐李雁晨

本文通过抽样调查方法检验了在长期服务关系中顾客信任和承诺对顾客行为的影响机制。研究发现，顾客信任和承诺对顾客合作和正面口碑都具有类似的积极影响；顾客承诺可以降低顾客机会主义行为，而信任没有这一功能；顾客信任可以提高顾... 详细信息

本文通过抽样调查方法检验了在长期服务关系中顾客信任和承诺对顾客行为的影响机制。研究发现，顾客信任和承诺对顾客合作和正面口碑都具有类似的积极影响；顾客承诺可以降低顾客机会主义行为，而信任没有这一功能；顾客信任可以提高顾客在服务关系中的灵活性，而承诺则不起作用；顾客信任还提高了顾客正式控制机制的使用效果，顾客承诺则降低了对服务企业单方面行为的默许。

关键词：信任承诺服务关系顾客行为 trust commitment service relationships customer behavior

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Research of Data Warehouse Established Methods Based on County Post CRM

Research of Data Warehouse Established Methods Based on Coun...

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2009中国控制与决策会议

作者： Pengfei LI~(1,2),Caiwu LU~1 1.School of Management,Xi''an University of Architecture & Technology,Xi''an,710055,China 2.Department of Information and Management Engineering,Xi''an Institute of Posts and Telecommunications,Xi''an,710061,China

＜正＞The CRM system of postal enterprise stored amount of data,including customer-based information, transaction record,business type,sub-office *** it cannot provide the comprehensive analysis for customers. According to the CRM system actual demand of postal enterprise,by analyzing the old model,we provide the architectural model of data warehouse based on CRM and determine customer-centered management Star *** also analysis subject field setting of the postal business and descript the implementation strategy and methods of data extraction,transformation and ***,we point out the limitations of the method.

关键词： Post Enterprise CRM Data Warehouse customer behavior

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