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Impact of crisis communication Strategies on People's Attitudes toward Behavioral Guidelines Regarding COVID-19 and on Their Trust in Local Officials

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International Journal of Disaster Risk Science 2022年第4期13卷 495-506页

作者： Gerrit Hirschfeld Meinald T.Thielsch Faculty of Business CareTech OWL–Center for HealthWelfare and TechnologyUniversity of Applied Sciences Bielefeld33619 BielefeldGermany Department of Psychology University of Münster48149 MünsterGermany

Situational crisis communication Theory(SCCT)guides responses of corporations in crises.We tested how COVID-19 related crisis communication strategies affect trust in mayors and the acceptance of behavioral measures.A total of 561 participants(53%female)with a mean age of 50 years took part in an online experiment in which we systematically manipulated the mayor's crisis communication strategy(deny crisis,diminish role in crisis,rebuild relationship after taking responsibility,bolster reputation,no response)and pre-crisis reputation(good past crisis management,bad past crisis management).Age,gender,and education served as covariates.We also tested the predictive power of personal concern regarding the COVID-19 pandemic,as well as internal and external control convictions.In our preregistered analysis,we found that crisis communication strategies had no significant effect on participants'ratings of behavioral measures,but they affected participants'trust in the mayor.The deny crisis strategy resulted in the most unfavorable ratings,while the effects of the other strategies were moderated by the mayor's precrisis reputation.Additional exploratory analyses showed that individual concern and trust were important predictors for the acceptance of behavioral measures.Even though we did not find any effects of communication strategies on behavioral measures,our results support SCCT's utility in guiding communication strategy during a pandemic.

关键词： COVID-19 crisis communication Germany Local officials Situational crisis communication Theory

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Exploration of crisis communication Strategies in American and Chinese Colleges

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海外英语 2017年第6期 231-232页

作者：周清芬上海杉达学院

This study exploressimilarities and differences between American and Chinese colleges' crisis communication strategies.Italso examines how American and Chinese colleges use social media in crisis communication.The in-depth interviews focus on the com-parison of the crisis communication strategies in both American and Chinese universities.

关键词： crisis school crisis crisis communication social media crisis communication in universities and colleges

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Further Empirical Research on Diffusion Theory Paradigm Applied in Network News communication of crisis Event More Samples for Online News Comments on the "Open Chest to Check Lung" Incident

Further Empirical Research on Diffusion Theory Paradigm Appl...

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2011 2nd IEEE International Conference on Emergency Management and Management Sciences(ICEMMS 2011)

作者： Liang Dongsheng Management School Graduate University Chinese Academy of Sciences GUCAS Beijing China Lv Benfu

＜正＞Based on our 2010’s study that applied the Diffusion Theory Paradigm to analyze the Network News communication of crisis Event,this paper names the idea that the cumulated number of online news discussion follows the S-shaped curve over time in Diffusion Theory field as "Liang - Lv" Hypothesis. Then,it test the "Liang - Lv" Hypothesis for advancing the research by using more samples.This paper focuses on a single piece of news and goes along two study paths.One of them is the one-news-more-websites path;the other is the more-news-one-website path.

关键词： Emergency Management crisis Management Diffusion Theory crisis communication Online News Comment "Open Chest to Check Lung" Incident

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Is Being Funny a Useful Policy?How Local Governments' Humorous crisis Response Strategies and crisis Responsibilities Influence Trust,Emotions,and Behavioral Intentions

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International Journal of Disaster Risk Science 2022年第5期13卷 676-690页

作者： Janna Hämpke Stefan Röseler Meinald T.Thielsch Department of Psychology University of Münster48149 MünsterGermany

This study is the first to investigate how a local government’s humorously framed response strategy on social media to a low-severity crisis influences people ’s trust in the local government and their crisis-related behavioral intentions,specific ally when considering the government’s responsibility for the crisis.Based on the situational crisis communication theory,we examined the mediating role of experienced positive or negative affect on people’ s responses to a local government’s crisis communication strategy.Further,we exploratorily examined the predictive power and moderating role of demographics,sense of humor,disposition to trust,and the respective crisis scenarios.A total of517 people participated in an online experiment in which they were confronted with three randomly presented fictive crisis scenarios where the local government’s crisis responsibility(high versus low) and the framing of their crisis response strategy(in form of humorous versus rational Twitter posts) were systematically varied between subjects.First,the results mostly corroborate earlier findings about the degree of crisis responsibility(that is,when a government’s crisis responsibility is high,people have less trust and behavioral intentions) and about the mediating role of experienced affect.Second,we found that humorously framed strategies negatively influence trust and positive affect(but not behavioral intentions).In contrast to earlier findings,the crisis responsibility × framing interaction was not significant.Altogether,the results advise against using humor in crisis communications on social media,even in lowseverity crisis.Exploratory analyses indicate that further investigations should focus on specific crisis characteristics and potential moderators.

关键词： Afect crisis communication crisis responsibility Humor Situational crisis communication theory Social media

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Matching Consequences and Causes in crisis Public Relations

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Journalism and Mass communication 2023年第3期13卷 121-127页

作者： Douglas Wilbur University of Texas at San Antonio San AntonioUSA

This exploratory study examines the phenomenon of consequence cause matching,which is based on the representativeness heuristic,from cognitive psychology,upon crisis management and public relations.A 2(Large Scale crisis vs.Small Scale crisis)×2(Large Scale Cause vs.Small Scale Cause)mixed factorial design experiment was conducted based upon a hypothetical crisis scenario.This study found initial evidence that consequence cause matching is a phenomenon that can impact the process of attribution for a crisis.It highlights a potential new area of theoretical growth for the situational crisis communication theory.

关键词： Public Relations crisis communication Situational crisis communication Theory Representativeness Heuristic.

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The Role of Social Media in Providing crisis Information in China:A Critical Evaluation of the Tianjin Fire Incident

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Journal of Systems Science and Information 2017年第6期8卷 556-570页

作者： Xiangfei LI Kees BOERSMA Institute of crisis Management Tianjin Polytechnic University Department of Organization Sciences VU University

This paper focusses on the information asymmetry in crisis news after a serious incident in Tianjin, China, in 2015. The incident caused enormous damage and resulted in societal unrest because of the lack of reliable information from the formal media channels. Social media — micro blogs —played a major role in reporting on crisis situations. We divided netizens(i.e., the citizens of the net)into high and low types according to their information-critical level to the crisis news. The data shows information deterioration on the crisis news, related to the netizens’ information-critical level. For the traditional media there is the opportunity to use information quality distortion to make more marginal profits. This is possible only if the citizens’ information stays under a certain quality level. The result is overprovision of low quality news and high quality news driven out of the market, whereupon adverse selection(i.e., a lack of symmetric information) appears. However, by adopting a process view, we found self-correcting mechanism(i.e., dying out of rumors) of the social media communities in China.We provided a agent-base model and simulation to show that the more media exist in the market, the faster speed of the information deterioration, but also the capacity to ‘discuss’ rumors.

关键词： social media in China crisis communication adverse selection deteriorating news self-correcting mechanisms

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Ready or Not: Quezon City Mayor Joy Belmonte and Her crisis Response Strategy During the COVID-19 Pandemic

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Journalism and Mass communication 2021年第4期11卷 125-160页

作者： Alexander T.Rosete Asian Institute of Journalism and communication Graduate School ManilaPhilippines Holy Angel University Graduate SchoolAngeles CityPhilippines

Using Situational crisis communication Theory(SCCT)by Coombs(2007),this study analyses the case of Quezon City Mayor Joy Belmonte’s CoViD-19 crisis and her crisis response strategy to address the situation.The study looks at the crisis communication of Quezon City on issues stemming from the Covid-19 pandemic.The SCCT provides a framework for the organization facing a different complex case of crisis to protect the reputational organization’s assets.The organization’s ability to select the most appropriate and beneficial response helps them deal with an emergency and crisis(Coombs,2007).Simultaneously,in this paper,SCCT was used to examine the stakeholder’s perceptions about the organization’s action and response by Mayor Belmonte on the crisis.This paper concludes Mayor Belmonte did not follow the recommendations of SCCT by combining Deny,such as Attacks the Accuser,Deny and Scapegoat tactics,and Diminish strategies such as Excuse and Justice tactics,to respond to the wide variety of stakeholder’s groups.Mayor Belmonte’s crisis response strategies and tactics do not align with the SCCT.The theory recommends corrective action and response such as Rebuild as well as Bolstering strategies are“considered as the most effective communication of crisis response strategy when an organization perceived a strong attribution of crisis responsibility and results in a severe reputational threat”(Coombs,2007).By reviewing the situation that Mayor Belmonte faced,this paper concludes that she was under severe threat.Mayor Belmonte’s CoViD-19 crisis is the preventable cluster based on the overall stakeholder’s perception of the crisis.The preventable cluster considered her primary,secondary,and additional stakeholders.It depicted an organizational misdeed with and without injuries,and the appropriate responses to adapt to re-establish the organization’s reputation is a Rebuild strategy because interventions such as Compensation and Apology should work to improve the organization’s reputation.Conversely,Mayor Belmonte chose to fr

关键词： crisis communication Covid-19 Pandemic Situational crisis communication Theory Risk Management Reputation Public Relations Local Government

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Image Repair Strategies in the Pricey Prawn Scandal of Qingdao

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Asian Agricultural Research 2017年第2期9卷 12-15页

作者： Xiaoping ZHANG Xiaojun YAO College of Economics and Management Huazhong Agricultural University College of Foreign Languages Huazhong Agricultural University

The pricey prawn scandal of Qingdao in the 2015 National Day Holiday,not only violates the principle of integrity management,but also seriously damages the image of Qingdao—World Famous Tourist City.This study applies image repair strategies to Qingdao municipal government departments' attempt to restore its damaged image in crisis communication.Through a discourse analysis,it is found that the government departments mainly adopt the following strategies: denial,evasion of responsibility(defeasibility),reduction of offensiveness(bolstering,compensation),corrective action and mortification.Then we evaluate the effectiveness of this image repair effort.

关键词： Pricey prawn scandal Image repair strategies crisis communication Discourse analysis

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社会化媒体对政府危机传播与风险沟通的机遇与挑战

新闻与传播

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新闻与传播 2013年第10期 98-104页

作者：许静

我国各级政府部门虽然建立了应急管理体系，但危机传播与风险沟通的意识和策略仍有缺失。社会化媒体以其快速发布、即时共享、用户制造内容、高可介入性及公共对话性质，对政府应急处理、危机传播和风险沟通带来机遇和挑战。政府部门应... 详细信息

我国各级政府部门虽然建立了应急管理体系，但危机传播与风险沟通的意识和策略仍有缺失。社会化媒体以其快速发布、即时共享、用户制造内容、高可介入性及公共对话性质，对政府应急处理、危机传播和风险沟通带来机遇和挑战。政府部门应将社会化媒体有效纳入应急管理和危机传播与风险沟通体系，充分发挥社会化媒体的传播潜能，以更好地维护公共利益。

关键词：社会化媒体应急管理危机传播风险沟通　　social media emergency management crisis communication risk communication

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重大公共安全事件防控的风险沟通：整合框架与可能路径

公共行政

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公共行政 2020年第7期

作者：牛春华江志欣

风险沟通是重大公共安全事件防控的核心能力之一，有效的风险沟通对于风险决策、认知和行为起着至关重要的作用。多个学科从不同的视角和侧重点就重大公共安全事件防控的风险沟通进行了讨论，但只有对风险沟通的复杂过程进行综合性的认... 详细信息

风险沟通是重大公共安全事件防控的核心能力之一，有效的风险沟通对于风险决策、认知和行为起着至关重要的作用。多个学科从不同的视角和侧重点就重大公共安全事件防控的风险沟通进行了讨论，但只有对风险沟通的复杂过程进行综合性的认识与分析，才有可能将不同学科的贡献有效地结合起来，从而切实改进重大安全事件防控风险沟通实践。因此，本文提出一个重大公共安全事件防控风险沟通的整合性认识框架，并在此基础上，对制定基于证据审查的风险沟通操作计划、增加政府机构的社交媒体网络可见度、更好地沟通不确定性等可能路径进行了讨论。

关键词：公共安全风险沟通危机沟通不确定风险社交媒体　　public security risk communication crisis communication uncertain risks social media

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