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Driver Management and service delivery: Insights within State-Owned Enterprises in Zimbabwe

Journal of Transportation Technologies 2022年第3期12卷 407-419页

作者： John Promise Chiparo Marian Tukuta Michael Musanzikwa Department of Logistics & Transport Zimbabwe Electricity Supply Authority Head Office Harare Zimbabwe Department of Supply Chain Management Chinhoyi University of Technology Chinhoyi Zimbabwe Department of Corporate Government Unit State Enterprise Reform & Procurement Harare Zimbabwe

Driver management may be considered an organization’s most valuable asset, and State-Owned Enterprises (SOEs) must invest in it to secure their survival and growth. The study sought to establish the effect of driver management on service delivery in SOEs. Various empirical studies reveal that there is a lack of understanding of the impact of driver management on service delivery in public organizations, notably SOEs, resulting in sectorial and contextual research gaps that must be filled. The study used a mixed-method research strategy and a pragmatic research philosophy. In addition, 344 respondents from 86 SOEs were given standardized questionnaires to complete. The researchers employed stratified and purposive sampling. Statistical package for social scientists (SPSS) version 20 was used to generate descriptive statistics. All study items were subjected to exploratory factor analysis (EFA), and research hypotheses were assessed using Structural Equation Modelling (SEM) in AMOS version 21. The study findings revealed that despite having clear driver recruiting procedures, there is bad driver conduct and a lack of driver recognition programs to reward good driving. The study concluded that driver management has a positive effect on service delivery. In light of these conclusions, the study suggests that SOEs should ensure that drivers understand their responsibilities when using company vehicles. Furthermore, drivers should be periodically trained in line with the tenets of the New Public Management Theory which advocates for quality service delivery, customer centrism and reduction in rigidity.

关键词： Abuse Driver Behaviour Down-Time Responsive Reliability service delivery

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Vehicle Fleet Management Practices and service delivery in State Owned Enterprises in Zimbabwe

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Journal of Transportation Technologies 2022年第2期12卷 159-171页

作者： John Promise Chiparo Marian Tukuta Michael Musanzikwa Department of Logistics and Transport Harare Zimbabwe

The main objective of the study was to examine the influence of vehicle fleet management practices on service delivery in State-Owned Enterprises (SOEs) in Zimbabwe. The study adopted a pragmatism research philosophy together with a mixed method research paradigm. In addition, structured questionnaires were distributed to 344 respondents drawn from 86 SOEs. Stratified and purposive sampling was used. Descriptive statistics were calculated using Statistical Package for the Social Science (SPSS) version 20. Exploratory factor analysis (EFA) was done on all items of the study while research hypotheses were tested using Structural Equation Modelling (SEM) in AMOS version 21. The study concluded that vehicle maintenance, fuel management, driver management and vehicle replacement positively influence service delivery. In addition, the study also established that Information and Communication Technologies (ICTs) moderate the influence of vehicle fleet management practices on service delivery. The study recommended that there is need for regular driver training and vehicle programs encompassing electronic spares tracking.

关键词： Fleet service delivery Management State-Owned Enterprises

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Impact of Healthcare Management and Control on service delivery, a Case of Oklahoma Healthcare Facilities

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Open Journal of Nursing 2021年第6期11卷 435-441页

作者： Bani Ahmad Amer Kramer School of Nursing Oklahoma City University Oklahoma USA

Background: Healthcare management and control have been essential to any economy and a concern for most nations. Health care being in the service industry gives another challenge as they are inseparable from the service providers. As a result, a significant focus should be made on the management and control of healthcare. A study is necessary to establish how such practices influence service delivery within the healthcare industry. Objective: To show the influence of health care management and control on the service delivery in the health sector and to establish the impact of health care management system on the delivery of health services, find out the extent to which health leadership has influenced service delivery in the health industry and to establish the existence of healthcare control practices in the health industry and their impact on service delivery. Methods: The general information questionnaire, interviews patient’s satisfaction scale, and the hospital performance index were investigated by interviewing 42 healthcare workers working in Oklahoma hospitals. The study utilized a combination of data collection instruments, questionnaires, and interviews for primary data collection and a cross-sectional survey for secondary data from healthcare records within the healthcare facilities. The research adopted a descriptive statistics methodology for data analysis. The study tested the validity of data collected and reset test for omitted variables and simple correlation analysis. Results: effective healthcare management yields reasonable patient satisfaction and ignites motivation among healthcare workers. Additionally, quality service delivery is a function of proper healthcare management systems. Although it is impossible to measure effective management through observation, the testimonies and satisfaction levels among the nurses and the patients communicate accurately.

关键词： Healthcare Management service delivery Control Hospital Nurses Patients Physician Control service delivery Patients Leadership

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Internet of Things:Objectives and Scientific Challenges

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Journal of Computer Science & Technology 2011年第6期26卷 919-924页

作者：马华东 CCF ACM IEEE Beijing Key Lab of Intelligent Telecommunications Software and Multimedia School of Computer ScienceBeijing University of Posts and Telecommunications

The Internet of Things （IoT） is aimed at enabling the interconnection and integration of the physical world and the cyber space. It represents the trend of future networking, and leads the third wave of the IT industry revolution. In this article, we first introduce some background and related technologies of IoT and discuss the concepts and objectives of IoT. Then, we present the challenges and key scientific problems involved in IoT development. Moreover, we introduce the current research project supported by the National Basic Research Program of China （973 Program）. Finally, we outline future research directions.

关键词： Internet of things architecture data exchange information integration service delivery

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Capacitating local governments for the digital earth vision:lessons learnt from the role of municipalities in the South African spatial data infrastructure

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International Journal of Digital Earth 2021年第12期14卷 1897-1917页

作者： Lindy-Anne Siebritz Ahmad Desai Serena Coetzee Antony K.Cooper National Geo-Spatial Information Department of AgricultureRural Development and Land ReformCape TownSouth Africa Department of Geography Geoinformatics and MeteorologyUniversity of PretoriaPretoriaSouth Africa Smart Places CSIRPretoriaSouth Africa

The Digital Earth vision foresees the availability and accessibility of geospatial information to achieve the goals of sustainable development,economic growth and social *** the case of urban areas,upto-date geospatial information is essential for managing a city towards achieving these *** rapid shift from rural to urban areas globally puts pressure on local governments and they often struggle to find and organise the resources required to collect and maintain geospatial information that can help to address urban growth challenges.A spatial data infrastructure(SDI)can facilitate the availability and accessibility of geospatial information towards addressing national objectives,however,the involvement of local governments in an SDI can be a *** this paper,we critique the role of municipalities against the backdrop of the developments of the South African SDI(SASDI)to *** critique identifies five high-level shortcomings of the SASDI that have led to the limited participation of *** on the shortcomings,we provide recommendations for capacitating municipalities through SASDI so that the Digital Earth vision can also be achieved for *** recommendations are aimed at involving the local sphere of government in a national SDI and are equally applicable to other countries.

关键词： SDI SASDI municipalities service delivery data governance

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Family planning technical services in China

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Frontiers of Medicine 2010年第3期4卷 285-289页

作者： Shang-Chun WU National Research Institute for Family Planning Beijing 100081China

Family planning is a basic state policy in *** aim is to control population growth and to enhance population *** services are the key measures for implementing the family planning *** order to ensure that people use safe,effective,and appropriate contraceptive methods based on the government’s commitment,China has established countrywide family planning service networks down to the township *** people can access various and convenient contraceptive *** urban areas,all contraceptive services are *** contraceptive prevalence rate in 2007 was 84.6%,the percentage of intrauterine device(IUD)was 52.3%,that of female sterilization was 32.3%,and that of vasectomy was 6.1%.This means that more than 90% of married childbearing couples were using long-term *** the same time,the government gives priority to supporting research on contraceptive ***’results have provided scientific evidence for development,introduction,and expansion of contraceptive methods,and also for establishment and revision of the technical *** efforts have been made in promoting“human-oriented and client-centered”services during the recent ten *** success has been achieved in improving the quality of technical services.

关键词： family planning contraceptive method service delivery

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Alpha-Stim Cranial Electrotherapy Stimulation (CES) for Anxiety Treatment: Outcomes in a United Kingdom (UK) Primary Care Practice

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Open Journal of Psychiatry 2021年第3期11卷 186-201页

作者： Chris Griffiths Chloe Leathlean David Smart Azhar Zafar Cara-Leigh Hall Sarah Deeks Innovation and Research Department Northamptonshire Healthcare NHS Foundation Trust (NHFT) Northampton UK General Practice Alliance (GPA) Northampton UK

Background: Anxiety disorders are the most common mental disorders, typically treated with psychotherapy and medication. These treatments are not suitable for, acceptable to, or effective for everyone. Alpha-Stim AID is a Cranial Electrotherapy Stimulation (CES) treatment with evidence of effectiveness in treating anxiety disorders. Objective: The aim of this paper is to present outcomes on anxiety, depression, and quality of life of Alpha-Stim use in primary care patients in the United Kingdom’s (UK) National Health service (NHS) who reported symptoms of anxiety. Methods: Open label patient cohort design. Self-report measures: PHQ-9 (depression), GAD-7 (anxiety) and EQ-5D-5L (health related quality of life). Twenty-three patients with symptoms of anxiety completed a six-week course of Alpha-Stim intervention. Results: Reliable improvement and remission rates respectively were 60.9% and 17.4% for the GAD-7;42.9% and 22.7% for the PHQ-9. Significant improvement and medium/large effect sizes (n2 = 0.59 and 0.56 respectively). EQ-5D-5L results showed significant improvements in quality of life. Perceived quality of life doubled with an improvement of 0.36 on the health index score, this intervention adds 3.64 Quality Adjusted Life Years (QALYs). Limitations: The study was not an RCT, there was no control group. Conclusions: Alpha-Stim AID CES can be delivered through a UK primary care practice, and can have a significant impact on symptoms of anxiety and depression, and improve quality of life in primary care patients with anxiety symptoms. Further feasibility studies in primary care and sufficiently powered RCT are required.

关键词： Alpha-Stim Primary Care Cranial Electrotherapy Stimulation service delivery Anxiety Depression Quality of Life Social Prescription Co-Morbidity GAD

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A model for Developing and Prescribing Assistive Technology Devices

A model for Developing and Prescribing Assistive Technology ...

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中国康复医学会第四届会员代表大会暨第三届中国康复医学学术大会

作者： Buning Mary Ellen Scool of Health and Rehabilitation Science University of PittsburghPA 15260

This paper describes a model for rehabilitation professionals to consider when they de-sign new systems for delivering A ssistive Technology devices and services. Background: Many AssistiveTechnology(AT) devices to assist persons with disabilities in their daily life are already available in theWestern world. The large number of choices may confuse a rehabilitation professional. Where do you be-gin? How do you prescribe and recommend AT devices? New AT devices should meet the needs of peo-ple with disabilities. Because there are mayn different customs and each custom has environments for liv-ing and working, the devices in one culture may not be successful in another. How can engineers and prod-uct designers begin to consider these special needs? Method The guiding principle for prescribing or de-veloping AT devices is that professionals begin with the person who has a disability. First, the person whohas the disability must be respectfully asked about the actions they wish to be able to do although he orshe is unable to do because of impairments. Second, this information must be compared with professionalknowledge about the person’s missing or impaired performance skills, (e. g., missing limb, weakness, in-coordination, blindness or paralysis)and knowledge about the person’s strong performance skills in orderto devise a useful solution. Finally, with this information the rehabilitation professional or the product en-gineer can begin to solve the interesting puzzle of how to enable the person who is handicapped. A "dam-aged/performance skill only requires that the desired activity be accomplished in a different way. The so-lution is like a bridge that crosses a river. The AT device is the “bridge” that connects the person with adisability to their destination, i. e., the activities, tasks, and roles that will make a full and satisfying *** bridge gives the person with a disability a wya do a desired activity in a different but possible *** AT device may be

关键词： Assistive technology devices service delivery Client - centered practice

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