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Research on Hotel service innovation under COVID-19 Pandemic

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Journal of Landscape Research 2021年第6期13卷 48-50,56页

作者： TANG Wei CHEN Jingyi Zhaoqing University ZhaoqingGuangdong 526061China

In 2020,the outbreak of COVID-19 pandemic has had a huge impact on the healthy development of the hotel service *** order to survive and develop,the hotel industry is also constantly *** research suggests that there are four difficulties in hotel service innovation:shortage of capital chain,imperfect incentive mechanism of innovation,huge change of customer consumption concept and unclear positioning of service *** innovative optimization strategies are proposed,including increasing contactless services,expanding new marketing channels,integrating products and services,and improving the level of digital services.

关键词： service innovation Post-COVID-19 Hotel service innovation strategy

Research on the innovation Model of service-based Outsourcing

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Research on the Innovation Model of Service-based Outsourcin...

第四届（2009）中国管理学年会--技术与创新管理分会场

作者： Xia Wang Zhenxiang-Zeng (Hebei University of Technology, Tianjin, China 300000)

China’s service outsourcing is in the initial stage, so it is an urgent need for innovative scientific research to improve competitiveness. In this paper, firstly, based on the development of China’s service status, it took use of services and service innovation in scientific theory, researching the modern service industry innovation model, to find out the services-driven elements which can be closely integrated value chain of service outsourcing. Secondly, it contracted the service architecture model of the process of innovation for the service outsourcing model innovation, which provides a new way of thinking.

关键词： service Outsourcing service Science service innovation

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分享经济模式下基于TRIZ理论的服务创新

Servitization in Construction and its Transformation Pathway: A Value-Adding Perspective

管理科学 2018年第1期 175-184页

作者：左文明陈华琼

新兴的分享经济商业模式引发了有待研究的许多新问题。本文基于服务科学角度，运用服务蓝图法描述分享经济服务流程，引入发明问题解决理论TRIZ，将技术参数和创新原理等理论与服务领域进行适配，尝试利用服务冲突矩阵来解决服务管理问... 详细信息

新兴的分享经济商业模式引发了有待研究的许多新问题。本文基于服务科学角度，运用服务蓝图法描述分享经济服务流程，引入发明问题解决理论TRIZ，将技术参数和创新原理等理论与服务领域进行适配，尝试利用服务冲突矩阵来解决服务管理问题，通过改进服务流程以实现服务创新。本文创新地集成服务蓝图与TRIZ理论并研究其在服务设计中的适用性，提出分享经济模式下的服务创新理论框架，以Uber在中国本土化进程中的服务冲突解决为案例，详细描述了本框架的步骤内容，并证实其可行性。本文提出的基于TRIZ理论和服务蓝图法的服务创新框架，为促进新兴商业模式的服务设计以及服务领域的问题解决从而实现服务创新提供新的思路。

关键词：分享经济 TRIZ 服务蓝图服务创新 sharing economy TRIZ service blueprinting service innovation

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Engineering 2022年第12期19卷 166-179页

作者： Dian Liu Hongwei Wang Botao Zhong Lieyun Ding SILC Business School Shanghai UniversityShanghai 201899China School of Management Huazhong University of Science and TechnologyWuhan 430074China School of Civil and Hydraulic Engineering Huazhong University of Science and TechnologyWuhan 430074China

Against the current social and technological background dominated by services and technology,new opportunities are opening up for the industrial transformation and upgrading of the construction *** the successful transformation and upgrading of the manufacturing industry through servitization,scholars and practitioners have begun to explore the possibility of servitization in the construction *** practices and theory show that different understandings of servitization in the construction sector exist;however,they are still in their infancy and lack a deep and systematic awareness,which does not benefit the transformation and upgrading of construction through ***,this paper systematically analyzes the motivation,definition,and implications of servitization in construction based on the value-adding nature of servitization and considers the problems confronting the construction *** facilitate this development,transformation pathways for servitization in construction are analyzed from multiple angles,including value co-creation,service innovation,and networked operation,which are in line with the new trends in digital *** addition,based on the supporting elements of construction,which include finance,human resources,technology,materials,and equipment,this paper examines the impact of servitization on the construction industry’s *** short,we expect that this systematic analysis and exposition can provide a holistic view of servitization in construction from the inside out for scholars and practitioners and can help to promote servitization in construction.

关键词： Servitization in construction Value-adding service innovation Platform sharing

Intelligent health in the IS area:A literature review and research agenda

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Fundamental Research 2024年第4期4卷 961-971页

作者： Xitong Guo Yan Li School of Management Harbin Institute of TechnologyHarbin 150006China School of Information Central University of Finance and EconomicsBejing 100098China

As the global demand for healthcare services continues to grow,improving the efficiency and effectiveness of the healthcare ecosystem has become a pressing *** systems are transforming the healthcare delivery process,shifting the focus of healthcare services from passive disease treatment to proactive health prevention and the healthcare management model from hospital-centric to *** study focuses on reviewing research in IS journals on the topic of e-health and is dedicated to constructing a theoretical model of intelligent health to provide a research basis for future discussions in this *** addition,as the innovation of intelligent healthcare services has led to changes in its elements(e.g.,an increase in the number of stakeholders),there is an urgent need to sort out and analyze the existing research.

关键词： Intelligent health IT impacts service innovation Research agenda e-Health Online health communities Mobile health

A great leap forward:how to choose strategies and policies to promote the Chinese service industry

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China Finance and Economic Review 2014年第1期3卷 83-98页

作者： Xia Jiechang Li Yi National Academy of Economic Strategy Chinese Academy of Social SciencesBeijingChina

The development level of the service industry is an important indicator to measure the level of economic and social development and the optimization of the economic *** the status of the service industry in the Chinese economy is increasing,it is playing a more important role in boosting economic growth,promoting employment and adjusting the economic *** is facing an unprecedented opportunity to develop its service *** is vast potential for the future development of producer services,consumer services,and new service *** of a modern service industry should be oriented toward strategies to foster industrial convergence and industrial clustering,boosting creativity and *** authorities need to abolish over-regulations on finance,taxation,investment,land and talents,facilitating the development of service industry.

关键词： service industry service innovation integration of service sector agglomeration of service sector openness of service sector

企业对孵化器服务需求的实证研究及其对服务创新的启示

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顾客参与服务创新、顾客人力资本与知识转移的关系研究

创新政策与管理 2011年第6期 62-69页

作者：林德昌陆强王红卫

基于对150余名在孵企业的高级管理人员的调查，分析了企业的服务需求，结果显示：企业最需要的服务是企业培育培训、核心价值培养、建立公共技术平台、成立产业联盟等，并可以通过建立资源网络获得。因为孵化器通过资源网络可以提供企... 详细信息

基于对150余名在孵企业的高级管理人员的调查，分析了企业的服务需求，结果显示：企业最需要的服务是企业培育培训、核心价值培养、建立公共技术平台、成立产业联盟等，并可以通过建立资源网络获得。因为孵化器通过资源网络可以提供企业需要的服务，因此，孵化器服务创新的方向之一是建立资源网络，利用网络向企业提供增值服务、高端服务，这样的服务将更有效和更有价值。

关键词：服务需求在孵企业企业孵化器服务创新 service demand incubated enterprises business incubator service innovation

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A study of subject-focused liaison services to its academic constituents under an IC^2 conceptualized program at Shanghai Jiao Tong University Library

市场营销（理论版） 2010年第7期 80-87页

作者：卢俊义王永贵

在后现代社会，服务经济在促进经济发展和就业方面越来越重要。随着服务行业竞争的日益加剧，服务企业需要不断进行新服务开发，从而获得竞争优势。顾客参与新服务开发过程，有利于促进知识的转移。顾客作为知识转移的发送方，其转移知... 详细信息

在后现代社会，服务经济在促进经济发展和就业方面越来越重要。随着服务行业竞争的日益加剧，服务企业需要不断进行新服务开发，从而获得竞争优势。顾客参与新服务开发过程，有利于促进知识的转移。顾客作为知识转移的发送方，其转移知识能力和意愿具有积极的影响，顾客的转移能力和意愿可以视为顾客人力资本。文章在文献回顾和综述的基础上，研究了顾客参与服务创新行为和知识转移的关系，并构建一个基于顾客人力资本中介机制的理论模型，试图进一步揭示顾客参与和知识转移之间关系的内在机制。最后探讨了本文的不足和未来的研究方向，为下一步实证研究提供了理论基础。

关键词：服务创新顾客参与人力资本中介机制 service innovation customer involvement human capital mediating mechanism

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Chinese Journal of Library and Information Science 2010年第1期3卷 50-64页

作者： GUO Jing CHEN Jin Shanghai Jiao Tong University Library

This paper stipulates that the subject-based library liaison service to a university's teaching and research programs with certain embedded distinctive features should become the mainstream modus operandi of its library service. It takes the innovative service program based on an IC2 conceptualized program at Shanghai Jiao Tong University Library(thereafter abbreviated as SJTUL) as a concrete example to elucidate the merit of such an endeavor. Specifically, this paper discusses the particular development background, overall objectives and service contents of the IC2 motivated program at SJTUL. By presenting a detailed account of some of the key measures, major achievements and also possible future directions of library service development under the guiding principles of SJTUL's IC2 program, these authors hope that its innovative library practice may serve as a reference for other academic librarians to gain some inspirations for their own parallel service innovations or refinement focused on subject-oriented library liaison service to their constituents and parent institution's curricula and research projects.

关键词： Subject-based library liaison service service innovation innovation Community Information Commons IC2 innovation Support Program