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Journal of Zhejiang University-Science A(Applied Physics & Engineering) 2007年第6期8卷 926-931页

作者： FENG Yi-xiong ZHENG Bing TAN Jian-rong State Key Lab. of CAD ＆ CG Zhejiang University Hangzhou 310027 China College of Economics ＆ Management Dalian University Dalian 116622 China

online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ) has significant impact on revenue and profitability. This paper presents the issue from the perspective of the customer, and explores the initial factors of LSQ based on the online shopping through in-depth interview and the Delphi method. The survey uses a standard 7-point Likert-type scale to measure the LSQ. Empirical research results are shown in detail to confirm seven LSQ dimensions with Chinese characteristics, including timeliness quality, personal contact quality, order quality, order discrepancy handling, order condition and convenience. Statistical analyses of the investigation were conducted to test the reliability and validity of the LSQ evaluation model.

关键词： online shopping Logistics service Logistics service quality (LSQ) Dimensions of LSQ

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EXTENDED WARRANTY STRATEGIES FOR online shopping SUPPLY CHAIN WITH COMPETING SUPPLIERS CONSIDERING COMPONENT RELIABILITY

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Journal of Systems Science and Systems Engineering 2017年第6期26卷 753-773页

作者： Xinghong Qin Qiang Su Samuel H. Huang School of Economics and Management Tongji University Shanghai China School of Business Planning Chongqing Technology and Business University Chongqing China Department of Mechanical and Materials Engineering University of Cincinnati Cincinnati USA

This article presents the issue of extended warranty and management strategies in a three-echelon competing online shopping supply chain with price- and base warranty period-dependent demand. We employ game theory to develop decision models to explore the interactions between component suppliers and the manufacturer, as well as competition between two component suppliers. Products and extended warranty are sold by an online store, which is the leader in the Stackelberg game. Two scenarios are considered： either the manufacturer offers a prepaid extended warranty to customers or doses not. In each scenario, base warranties are assumed to be bundled with products. Our results show that when the manufacturer＇s repair costs change in a proper range, providing extended warranty can benefit both the manufacturer and the online store; otherwise, the manufacturer has no incentive to offer the extended warranty. Reducing repair costs, improving component reliability, or shortening the base warranty period allows the manufacturer to realize significantly better value of the extended warranty. High component reliability benefits both the manufacturer and the online store, with the manufacturer reaping more benefit. Extending the length of the base warranty adversely affects profit of the manufacturer and the value of the extended warranty.

关键词： Extended warranty online shopping supply chain game theory online shopping

shoppingCat: relocating products from the Web in online shopping

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Science China(Information Sciences) 2013年第9期56卷 83-95页

作者： ZHAO Liang DENG TangJian FENG Ling Database Group Department of Computer Science and Technology Tsinghua University

People today increasingly prefer online over conventional shopping. online shopping possesses numerous advantages and benefits, such as convenience, lower prices, variety, lack of obligation and discreet purchases. However, selecting from among a huge number of products is a challenge for customers. Customers may spend days or even months viewing relevant products on different web sites, occasionally re-locating previously viewed products for comparison, until a final purchase is made. With the large volume of historically viewed products, it is not an easy job for human users to relocate a previously visited product page using conventional access history lists. Also, the product's ranking may change, making re-finding it difficult or impossible-even using the same keywords in the same online shopping mall. To address this problem, we developed the shoppingCat system to assist online buyers in re-finding previously viewed product pages via product-related features or previously accessed context features. We evaluated shoppingCat's performance in a 2-month user study: its prediction precision was over 70.0%, and the recall rate was 84.7% particularly for the search-then-browse pages.

关键词： online shopping product re-location purchase interest revisitation prediction

online shopping Spree

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online shopping A Block to E-commerce

Beijing Review 2009年第37期52卷 26-27页

作者： Lan Xinzhen

The online retail industry continues to expand and attract company participation while creating new employment opportunities in the wake of the global financial crisis（共2页)

关键词： ELECTRONIC commerce online shopping EMPLOYMENT (Economic theory) GLOBAL Financial Crisis, 2008-2009

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International English Education Research 2015年第3期 131-132页

作者： Zhang Jianfang 中国地质大学北京100083

The rapid growth oflnternet technology development has made Chinese consumers search for products over the Internet and purchase products or services from Web-retailers. E-commerce is growing to represent an increasing share of overall sale avenue, and online shopping is expected to continue growing for foreseeable future. As such, it is vital to identify the performance of shopping online and investigate the effects that shopping online has on *** methods used in this study are consulting some authentic materials and looking into some cases in point. It is found that shopping online has so many disadvantages, such as credit crisis, the insecurity of e-bank, express problem, a series of relevant law problems, limited payment options and so *** of these limitations, shopping online has interfered with e-commerce. Overall, shopping online is more or less a bar to e-commerce.

关键词： online shopping e-commerce disadvantages online payment

Analysis of the Relationship Between Perceived Security and Customer Trust and Loyalty in online shopping

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Chinese Business Review 2011年第11期10卷 990-997页

作者： Nihan Ozguven Dokuz Eylul University lzmir Turkey

Advancements in the internet technology triggered a line of developments in the field of marketing. As an alternative to the conventional shopping, online shopping over the internet has gained substantial share of retail market. Customers get used to this new shopping venue and nowadays prefer it more and more according to the researchers, ten percent of the global population now uses internet for shopping. In this research, the author explored the relationship between the security measures implemented by a company, very active in the online shopping domain, and the customer trust and loyalty on the online services provided by this company. Findings of this research are based on survey data analyzed in SPSS. This research supports the existence of a relationship between the security of a company＇s website and customer trust and loyalty on the online services of this company When the perception of security measures improves, customer trust and loyalty increases accordingly

关键词： customers customer trust perceived security loyalty online shopping websites

Investigation on online shopping customer satisfaction——Taking samples from undergraduates in Shanghai

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International Journal of Technology Management 2014年第5期 90-93页

作者： Liu Xinzheng Sun Surui Wu Xiaobing Wu Yuyu Yu hengshi Shanghai University of Finance Economics Shanghai200133

Electronic commerce in China underwent a sea change in recent years. More and more people are accustomed to shopping online. Improving customer satisfaction of online shopping is gaining signification for business to gain long-term customers and achieve their goals. Based on and enlightened by the traditional custom satisfaction model, we built a model especially for online shopping in China. Wc took samples from undergraduates in Shanghai and gained real data by sending out questionnaire and conducting survey both online and on the spot. Taking advantage of the SPSS19.0 with PLS plugin and SEM-PLS analysis method, we tested and proved some relations that we put foreward in the hypothesis. The value of our investigation and this paper lies in providing some enlightening perspectives for firms doing online business, which hopefully can help them improve costumer satisfaction and achieve firm goals.

关键词： online shopping customer expectation costumer perceived value customer satisfaction Structural Equation Modeling Partial Least Squares

Factors Affecting Customer online shopping Satisfaction under B2C Mode

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校园英语 2019年第10期 245-248页

作者： LIN XIN Kansan National University

For the purpose of strengthening the quality of online service, the factors affecting customers’ online shopping satisfaction in B2 C model are investigated. Considering of intermediate variables based on online shopping intention and quality of service for online shopping, this article carries out a questionnaire survey among 278 long-term online shopping clients. The Structural Equation Model is designed to analyze the association between the online shopping services influencing factors and purchase satisfaction in B2 C models. This article has indicated that the website safety and the quality level of the product are two dimensions that positively influence the online shopping satisfaction. Due to the improvement of online shopping intention, the website design functions and the website expediency indirectly influence the online shopping satisfaction. Customized services and network interplay indirectly influence the online shopping satisfaction.

关键词： online shopping customer satisfaction

Design and Implementation of an online shopping System

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Journal of Measurement Science and Instrumentation 2011年第1期2卷 88-91页

作者：王正杰张计芬赵媛郭银景 College of Information and Electrical Engineering Shandong University of Science and Technology Qingdao 266510China School of Mechanical Electronic ＆ Information Engineering China University of Mining ＆ Technology Beijing 100083 China

The paper puts forward a kind of online shopping system based on ASP. NET technology, including the establishment of data- base anti the design of the front web pages. The system uses Microsoft ASP. NEF as development platform, C as the server language, and Microsoft Visual Studio 2008 as the development tool. ADO. NET is used to connect with SQL SERVER 2000 database through the data- base controls. A variety of server controls are used to create the ASP. NET page to implonent the syste^n functions. The syston is designed in 3-Layer application which includes Presentation Layer （PL）, Busi- ness Logic Layer （BLL） and Data Access Layer （DAL）. The operation of the database is in DAL, the logic fimction is in BLL. So the amotunt of work in the development, the difficulty of system maintenance and the upgrading can be reduced. After being tested, the system meets the requirement of the users.

关键词： online shopping modular design 3-Layer structure ordering products

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