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A hesitant fuzzy linguistic terms set-based AHP-TOPSIS approach to evaluate ERP software packages

International Journal of Intelligent Computing and Cybernetics 2021年第1期14卷 54-77页

作者： Zeki Ayag Funda Samanlioglu Kadir Has University IstanbulTurkey

Purpose–In this paper,two popular multiple-criteria decision-making(MCDM)methods with hesitant fuzzy logic approach;hesitant fuzzy analytic hierarchy process(hesitant F-AHP)and hesitant fuzzy the technique for order preference by similarity to ideal solution(HF-TOPSIS)are integrated as HF-AHP-TOPSIS to evaluating a set of enterprise resource planning(ERP)alternatives and rank them by weight to reach to the ultimate one that satisfies the needs and expectations of a ***/methodology/approach–Selecting the best ERP software package among the rising number of the options in market has been a critical problem for most companies for a long time because of the reason that an improper ERP software package might lead to many issues(*** loss,increased costs and a loss of market share).On the other hand,finding the best ERP alternative is a comprehensive MCDM problem in the presence of a set of alternatives and several potentially competing quantitative and qualitative ***–In this integrated approach,the hesitant F-AHP is used to determine the criteria weights,as the hesitant F-TOPSIS is utilized to rank ERP package *** proposed approach was also validated in a numerical example that has five ERP package alternatives and 12 criteria by three decision-makers in order to show its applicability to potential readers and *** limitations/implications–If the number of the alternatives and criteria are dramatically increased beyond reasonable numbers,the reaching to final solution will be so difficult because of the great deal of fuzzy based ***,the number of criteria and alternatives should be at reasonable *** implications–The proposed approach was also validated in a illustrated example with the five ERP package options and 12 criteria by the three decision-makers in order to show its applicability to potential readers and ***/value–Furthermore,in literature,to the b

关键词： Enterprise resource planning(ERP)package selection Hesitant fuzzy logic multiple-criteria decision-making Analytic hierarchy process(AHP) Technique for order preference by similarity to ideal solution(TOPSIS)

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