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The Practices and Experience of digitalisation of tax administration in Singapore

Belt and Road Initiative tax Journal 2023年第2期4卷 15-20页

作者： Inland Revenue Authority of Singapore Inland Revenue Authority of Singapore

tax administrations around the world have been digitalising to improve services delivery and internal *** article provides an overview of the Inland Revenue Authority of Singapore’s digitalisation strategies,focusing on enhancing customers’experiences,modernising systems,adopting Artificial Intelligence and analytics,and empowering its people through capability building.

关键词： digitalisation of tax administration taxpayer experience IT systems Artificial Intelligence Analytics Capability building

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Enhancing tax administration Capacity

引用

Belt and Road Initiative tax Journal 2021年第1期2卷 77-90页

作者： Pascal Saint-Amans Center for tax Policy and administration OECD

The COVID-19 pandemic has shown us the societal importance of tax administration service delivery capacities and *** administration capacity is a key factor for nurturing both societal resilience and domestic resource *** administrations around the globe are implementing new digital technologies to enhance taxpayer service quality,reduce operational and compliance burdens and increase *** addition to the ongoing incremental improvement of the core tax administration functions,there are also increasing signs of transformation towards a more fundamental change in the nature of tax *** concerns a more system-wide compliance management approach in which tax administrations try to closely engage with the natural systems that taxpayers use to manage their business,engage in transactions and communicate in order to reduce errors,minimise burdens and increasingly build tax *** paper explores the way in which tax administrations are enhancing the capacity of core functions and are preparing for a more holistic compliance management approach,including using an increasing amount of digital data sources facilitated by the introduction of new digital innovations.

关键词： tax administration capacity digitalisation of tax administration tax administration functions Compliance management Compliance by design Digital transformation tax administration 3.0 Natural systems

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