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Do biometric payment systems work during the COVID-19 pandemic?Insights from the Spanish users’viewpoint

Financial Innovation 2022年第1期8卷 770-794页

作者： Francisco Liébana-Cabanillas Francisco Muñoz-Leiva Sebastián Molinillo Elena Higueras-Castillo Department of Marketing and Market Research Faculty of Economics and Business AdministrationUniversity of Granada18011 GranadaSpain Faculty of Economics and Business Department of Business ManagementUniversity of MálagaCampus El Ejido29013 MálagaSpain

Technological developments are changing how users pay for goods and *** the context of the COVID-19(coronavirus disease 2019)pandemic,new payment systems have been established to reduce contact between buyer and *** addition to the pandemic,the future is payment processing is also uncertain due to the new EU security regulations of the payment Services Directive(PSD2).biometric payments one option that would guarantee the security of transactions and reduce the risk of *** research analyses the intention to recommend the use of the mobile phone as a tool for collecting payments in a shop using iris reading as a biometric measure of the *** moderating effect of the fear of contagion in the proposed relationships was also *** online survey was carried out,which yielded a sample of 368 *** results indicate that the main antecedents of intention to use,which precedes intention to recommend,are perceived trust,habit,personal innovativeness and comfort of ***,the moderating effect of COVID-19 was checked among users with a higher perception of *** results obtained have interesting implications for purchase management among manufacturers and retailers.

关键词： biometric payment systems Intention to recommend COVID-19 Fear

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