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Learning from parental experience in a neonatal surgical unit:a qualitative service evaluation

World Journal of Pediatric Surgery 2023年第3期6卷 147-153页

作者： Anna Littlejohns Emile Crouzen Rebecca Mernenko Fiona Metcalfe Waaka Moni-Nwinia Hemma Chauhan Bethan Johnson Douglas McConachie Elizabeth Lawson victoria tricklebank John G McElwaine Gurdeep S Sagoo Liz McKechnie Gary Latchford Jonathan Sutcliffe Anaesthesia and Critical Care Leeds Teaching Hospitals NHS TrustLeedsUK Paediatric Surgery Leeds Children's HospitalLeedsUK Leeds Centre for Newborn Care Leeds Children's HospitalLeedsUK Faculty of Medicine and Health University of LeedsLeedsUK Academic Unit of Health Economics University of LeedsLeedsUK Institute of Health Sciences University of Leeds LeedsLeedsUK St James's University Hospital Department of Clinical and Health Psychology LeedsUK

Objectives Patient experience is directly related to health outcomes,and parental experience can be used as a proxy for this in neonatal *** project was designed to assess parental experience of neonatal surgical care to inform future service developments and improve the care we *** This was a qualitative study using rapid qualitative *** study was carried out in a large neonatal surgical intensive care unit in the *** of infants treated by the neonatal surgical team between March 2020 and February 2021,during the COVID-19 pandemic were *** sampling was used to ensure that a representative range of parents were interviewed.A semistructured interview was created and tested in a previous phase of *** questionnaire was used to ask parents open questions about different aspects of their infants’healthcare journey from the antenatal phase through to discharge from the neonatal unit(NUU).Results Rapid qualitative analysis was employed,and parental experiences were grouped into five main categories:before admission to the NNU,initial admission to NNU,information and support,COVID-19 and *** these five groups,we highlighted positive experiences to be fed back to the healthcare teams to reinforce good practice,areas that warranted improvement and suggestions for service *** The wealth of data generated from the interviews has been summarized and shared with healthcare teams who are putting the service improvement suggestions into *** tool is available for services that wish to measure parental experience.

关键词： qualitative service interview

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