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Analysis of community question-answering issues via machine learning and deep learning:State-of-the-art review

CAAI Transactions on Intelligence Technology 2023年第1期8卷 95-117页

作者： Pradeep Kumar Roy sunil saumya Jyoti Prakash Singh Snehasish Banerjee Adnan Gutub Department of Computer Science and Engineering Indian Institute of Information TechnologySuratIndia Indian Institute of Information Technology DharwadIndia Department of Computer Science and Engineering National Institute of TechnologyPatnaIndia The York Management School University of YorkYorkUK Computer Engineering Department College of Computer&Information SystemsUmm Al-Qura UniversityMakkahSaudi Arabia

Over the last couple of decades,community question-answering sites(CQAs)have been a topic of much academic interest.Scholars have often leveraged traditional machine learning(ML)and deep learning(DL)to explore the ever-growing volume of content that CQAs engender.To clarify the current state of the CQA literature that has used ML and DL,this paper reports a systematic literature review.The goal is to summarise and synthesise the major themes of CQA research related to(i)questions,(ii)answers and(iii)users.The final review included 133 articles.Dominant research themes include question quality,answer quality,and expert identification.In terms of dataset,some of the most widely studied platforms include Yahoo!Answers,Stack Exchange and Stack Overflow.The scope of most articles was confined to just one platform with few cross-platform investigations.Articles with ML outnumber those with DL.Nonetheless,the use of DL in CQA research is on an upward trajectory.A number of research directions are proposed.

关键词： answer quality community question answering deep learning expert user machine learning question quality

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