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Nurses' views of fundamental relational skills used in clinical practice: a cross-sectional pilot study

Frontiers of Nursing 2021年第3期8卷 223-232页

作者： Fiona Timmins Jan M.A.de Vries Yvonne Muldowney Catherine Mc Cabe Jacqueline Whelan sinead buckley Sandra McCarthy The School of Nursing and Midwifery Trinity CollegeDublin 2Ireland Portlaoise General Hospital BallyroanPortlaoiseCo.LaoisIreland

Objective:Effective communication skills are one of the core competencies of nursing curricula internationally.Nurses are generally regarded as proficient.Despite our complete trust in the profession,deficiencies and gaps exist.However,it is not clear to which extent nurses use key communication skills in practice,and whether or not confident in using these skills compounds environmental issues that occur.This study explored nurse’s confidence and application of relational skills competencies in nursing practice.Methods:A 13-item online survey was used to collect data.Results:Being self-aware on key areas where there was more uncertainty.Nurses also lacked confidence in exploring the impact of their personal feelings and values on their interactions.Nurses were also less confident on responding appropriately to instances of unsafe or unprofessional practice and using information and communication systems and technology.Conclusions:Given the potential impact of poor relational skills on quality client care,an increased emphasis on caring and compassion,and the ever-expanding use of communication technologies,there is a need to explore the need for reflective practice to enhance continuous professional development for nurses to enhance their relational skills.

关键词： communication relational nurse caring nursing competencies technology listening

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