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Application of sentiment and word frequency analysis of physician review sites to evaluate refractive surgery care

Advances in Ophthalmology Practice and Research 2024年第2期4卷 78-83页

作者： Victoria Vought Rita Vought Andrew S.Lee Irene Zhou mansi garneni Steven A.Greenstein Institute of Ophthalmology and Visual Science Rutgers New Jersey Medical SchoolNewarkNJUSA Washington University School of Medicine St.LouisMOUSA Cornea and Laser Eye Institute TeaneckNJUSA

Background:Online physician reviews increase transparency in health care,helping patients make informed de-cisions about their *** processing techniques can quantify this data and allow providers to better understand patients'experiences,perspectives,and *** objective of this study was to assess patient satisfaction and understand the aspects of care that are valued by patients seeking refractive care using sentiment and word frequency ***:Written reviews and Star ratings for members of the Refractive Surgery Alliance Society practicing in the United States were collected from Healthgrades,a popular physician rating *** with at least one written review were included in the *** were scored from-1(most negative)to+1(most positive)using Valence Aware Dictionary sEntiment Reasoner(VADER).Reviews were stratified by demographic charac-teristics,namely gender,region,and years in *** frequency analysis was applied to find the most common words and ***:A total of 254 specialists and 3104 reviews were analyzed,with an average of 4.4/5 stars and mean 48 ratings *** physicians had positive reviews(96%,average VADER=0.69).Younger physicians(20 years)(P<0.001).A similar trend was observed in VADER score(0.71 vs 0.69),although not statistically significant(P=0.06).No statistical differences were observed between Stars rating and VADER score by gender(P=0.66,P=0.83)or by geographical region(P=0.74,P=0.07)."Staff"(n=1269),"professional"(n=631),"office"(n=523),"questions"(n=424),and"friendly"(n=386)were frequently used in reviews,along with phrases such as"the staff"(n=273)and"my questions"(n=174)."Surgery"(n=719),"staff"(n=576),"procedure"(n=251),"experience"(n=243),and"professional"(n=240)were the most common words in positive reviews,while"surgery"(n=147),"office"(n=86),"staff"(n=54),"time"(n=47),and"insurance"(

关键词： Patient sentiment Quality improvement Physician reviews

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