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Effect of BATHE interview technique on patient satisfaction in an ambulatory family medicine centre in South India

Family Medicine and Community Health 2020年第4期8卷 14-19页

作者： Navnee Chengappa Prince Christopher Rajkumar Honest kirubah david Ruby Angeline Pricilla Sajitha MF Rahman Grace Rebecca Department of Family Medicine Christian Medical CollegeVelloreTamil NaduIndia Department of Community Medicine Christian Medical CollegeVelloreTamil NaduIndia Department of Biostatistics Christian Medical CollegeVelloreTamil NaduIndia

Objective The objective of the study is to determine the effect of background,affect,trouble,handling and empathy(BATHE)versus usual interview technique on patient satisfaction during regular consultation with family physicians in ambulatory *** The research design was a prospective,randomised control *** The trial took place in a family practice unit in South India,which was one of the clinical service units of the academic Department of Family Medicine of a tertiary *** The eligible participants were adults above the age of 18 years,who did not have any acute presenting *** participants should have given consent and also not have any cognitive disability.A total of 138 participants took part in the trial,70 in BATHE group and 68 in the non-BATHE *** participants entering the trial completed the *** The BATHE group had a significantly higher mean score for questions grouped under professional *** included questions on whether the patient felt that the physician treated them as a person and also whether they felt the appropriate clinical examination was communicated to *** questionnaire used for scoring satisfaction had 18 questions with a maximum possible score of *** taking a cut-off of 75%(68)from the total possible score of 90,72.9%(51)of the participants for whom the BATHE consultation technique was used were satisfied as compared with only 55.9%(30)for whom the routine consultation was carried *** was statistically significant(χ2=11.15,p value=0.0006)Conclusion The study suggests that using BATHE in this family practice centre is beneficial in improving the perception of person centeredness in the ***,further studies ruling out all possible bias are needed in our setting before the range of probable benefits of the BATHE technique can be fully gauged.

关键词： interview centre routine

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