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Public satisfaction with the quality of First Health Facility Services in Indonesia: Does sociodemographic matter?

Asian Pacific Journal of Tropical Medicine 2023年第9期16卷 409-417页

作者： Zainul Khaqiqi Nantabah Rofingatul Mubasyiroh Antonius Yudi Kristanto Lely Indrawati Astridya Paramita dwi hapsari tjandrarini Agung dwi Laksono National Research and Innovation Agency JakartaIndonesia Directorate of Production and Distribution of Medical Devices Ministry of HealthJakartaIndonesia

Objective:To investigate individual characteristics related to satisfaction with the quality of First Health Facility Services(FHFS)in ***:This cross-sectional study analyzes national representation ***,the study involved 9846 representative respondents in ***’s satisfaction with FHFS based on the five dimensions of service quality(SERVQUAL)is a dependent *** variables consist of sex,marital status,age,education,employment,insurance ownership,and *** study used multivariate logistic regression to explain the relationship between individual characteristics and FSHS ***:77.3%Respondents were satisfied with FHFS,with the highest order of satisfaction dimensions being assurance(59.4%),empathy(57.3%),reliability(53.6%),responsiveness(52.7%),and then tangibility(49.1%).Multivariate logistic analysis showed that divorce was 1.48 more likely than never-married to be satisfied(95%CI 1.17-1.87).Employees were 0.77 less likely than the unemployed to get satisfied(95%CI 0.70-0.86).Respondents with higher education was 0.82 less likely than those with primary education to be satisfied(95%CI 0.67-0.99).Meanwhile,respondents who had government-run insurance were 1.61 more likely than uninsured to be satisfied(95%CI 1.42-1.80).Moreover,the rich were 0.82 less likely than the poor to get satisfied(95%CI 0.73-0.92).Conclusions:Community satisfaction with FHFS is generally high,though some areas could be *** factors are still strongly related to satisfaction *** government can assess the quality of services in accordance with standards and disseminate information about service standards for primary facilities to all levels of society,ensuring that service satisfaction is rated as good by all groups.

关键词： Health services quality Satisfaction National health insurance

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Characteristics of hospitalized patients with confirmed COVID-19 and their hospital management

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Asian Pacific Journal of Tropical Medicine 2024年第3期17卷 129-135页

作者： Lely Indrawati dwi hapsari tjandrarini Ning Sulistiyowati Tin Afifah Astridya Paramita Felly Philipus Senewe Pandji Wibawa Dhewantara National Research and Innovation Agency Republic of Indonesia CibinongBogorWest Java 16911Indonesia

Objective:To determine the risk factors of mortality among hospitalized COVID-19 ***:This retrospective study used hospitalization records collected by the Indonesia Health Social Security Administrator Agency(Badan Penyelenggara Jaminan Sosial Kesehatan-BPJS Kesehatan).A total of 38277 eligible patients with confirmed COVID-19 were *** dependent variable of the study was the discharge status(death or recovery)of *** variables were history of morbidity and disease-related occurrence,type of room health facilities,length of stay and demographic variables(sex,age).The analyses use bivariate and multivariate logistic regression to determine the dominating variable associated with all these ***:Of the 38277 inpatients with PCR-confirmed COVID-19,31051(81.1%)were discharged and 7226(18.9%)*** of death was positively associated with older age(aOR 5.74,95%CI 4.20-7.87 for 19-64 years old;aOR 13.75,95%CI 9.99-18.92 for 65 years above),male sex(aOR 1.13,95%CI 1.07-1.19),treated in ICU without ventilator(aOR 5.84,95%CI 5.41-6.30)and had comorbid respiratory diseases(aOR 5.39,95%CI 4.93-5.90),but negatively associated with hospital stay of 15 days or longer(aOR 0.39,95%CI 0.36-0.43).Conclusions:COVID-19 related death during hospitalization was associated with duration and type of treatment,and existing medical condition among the inpatient individuals during COVID-19 pandemic in DKI *** findings of the study suggest importance of appropriate and timely medical intervention and care.

关键词： Inpatients COVID-19 Death Risk of factors Indonesia

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