Linking the firm’s Characteristics and ISO 9000 Certification:Results of an Empirical Research
作者单位：Department of Industrial Management Lunghwa University of Science and Technology Taoyuan Department of Finance bLunghwa University of Science and Technology Taoyuan Department of Business Administration Lunghwa University of Science and Technology Taoyuan
会议名称：《2011 International Conference on Management Science and Intelligent Control(ICMSIC 2011)》
会议日期：2011年
学科分类：12[管理学] 120202[管理学-企业管理（含：财务管理、市场营销、人力资源管理）] 1202[管理学-工商管理]
关 键 词：ISO 9000 organizational performance.
摘 要：This study is grounded in a theoretical framework that assesses the four constructs,namely external environment,readiness,firm size,employee commitment,to the performance of ISO 9000 certification at the firm *** empirical analysis demonstrates three key findings:（1） External environment often drives firms to adopt ISO 9000,and it further associated with the organizational performances.（2） Within the framework,readiness emerges as the strongest factor for the value for ISO 9000.（3） Size and employee commitment are also significantly and positively contribute to the organizational *** findings indicate the usefulness of the proposed research model and theoretical framework for studying ISO 9000 *** also provide insights for both business managers and policy-makers.