Investigating the Use of Email Application in Illiterate and Semi-Illiterate Population

作     者：Sadeeq Jan Imran Maqsood Salman Ahmed Zahid Wadud Iftikhar Ahmad 

作者机构：National Center for Cyber Security-UETPDepartment of CS&ITUniversity of Engineering&TechnologyPeshawarPakistan Department of Computer Software EngineeringUniversity of Engineering&TechnologyMardanPakistan Department of Computer Systems EngineeringUniversity of Engineering&TechnologyPeshawarPakistan 不详 

出 版 物：《Computers, Materials & Continua》 (计算机、材料和连续体（英文）)

年 卷 期：2020年第62卷第3期

页      面：1473-1486页

核心收录：

学科分类：0831[工学-生物医学工程（可授工学、理学、医学学位）] 0808[工学-电气工程] 0809[工学-电子科学与技术（可授工学、理学学位）] 08[工学] 0805[工学-材料科学与工程（可授工学、理学学位）] 0701[理学-数学] 0801[工学-力学（可授工学、理学学位）] 0812[工学-计算机科学与技术（可授工学、理学学位）] 

基　　金：This work is supported by the Security Testing Lab established at the University of Engineering&Technology Peshawar under the funded project National Center for Cyber Security of the Higher Education Commission(HEC),Pakistan 

主　　题：Illiterate semi-illiterate email usability user interfaces 

摘      要：The use of electronic communication has been significantly increased over the last few *** is one of the most well-known means of electronic *** email applications are widely used by a large population;however,illiterate and semi-illiterate people face challenges in using them.A major population of Pakistan is illiterate that has little or no practice of computer *** this paper,we investigate the challenges of using email applications by illiterate and semi-illiterate *** addition,we also propose a solution by developing an application tailored to the needs of illiterate/semi-illiterate *** shows that illiterate people are good at learning the designs that convey information with pictures instead of text-only,and focus more on one object/action at a *** proposed solution is based on designing user interfaces that consist of icons and vocal/audio instructions instead of ***,we use background voice/audio which is more helpful than flooding a picture with a lot of *** tested our application using a large number of users with various skill levels(from no computer knowledge to experts).Our results of the usability tests indicate that the application can be used by illiterate people without any training or third-party’s help.