What factors influence patient experience in orthopedic oncology office visits?
作者机构：Department of Orthopedic SurgeryDivision of OncologyRush University Medical CenterChicagoIL 61011United States Department of OrthopedicsUniversity of UtahSalt Lake CityUT 84122United States Department of Family&Preventive MedicineUniversity of UtahSalt Lake CityUT 84108United States Scientific Computing and Image InstituteUniversity of UtahSalt Lake CityUT 84108United States Department of Orthopaedic SurgeryUniversity of California-Davis Medical CenterSacramentoCA 95817United States
出 版 物：《World Journal of Clinical Oncology》 (世界临床肿瘤学杂志（英文版）)
年 卷 期：2020年第11卷第3期
页 面：136-142页
学科分类：12[管理学] 1204[管理学-公共管理] 120402[管理学-社会医学与卫生事业管理(可授管理学、医学学位)] 1004[医学-公共卫生与预防医学(可授医学、理学学位)] 1002[医学-临床医学] 10[医学]
主 题：Press Ganey^(█) survey Orthopedic oncology Outpatient clinic Patient experience Patient satisfaction Patient reported outcomes
摘 要：BACKGROUND Patient satisfaction and reported outcomes are becoming increasingly important in determining the efficacy of clinical *** date no study has evaluated the patient experience in the orthopedic oncology outpatient setting to determine which factors of the encounter are priorities to the *** To evaluate what factors impact patient experience and report satisfaction in an outpatient orthopedic oncology *** Press Ganey®patient surveys from a single outpatient orthopedic oncology clinic at a tertiary care setting were prospectively collected per routine medical *** orthopedic oncology patients who were seen in clinic and received electronic survey were *** survey responses were submitted within one month of clinic *** approval was obtained to retrospectively collect survey responses from 2015 to *** demographic data along with survey category responses were collected and statistically *** One hundred sixty-two patient surveys were *** patient age was 54.4 years(SD=16.2 years)and were comprised of 51.2% female and 48.4%male.64.2%of patients were from *** of state residents were more likely to recommend both the practice and attending *** likelihood to recommend attending physician was positively associated with MD friendliness/courtesy(OR=14.4,95%CI:2.5-84.3),MD confidence(OR=48.2,95%CI:6.2-376.5),MD instructions follow-up care(OR=2.5,95%CI:0.4-17.4),and sensitivity to needs(OR=16.1,95%CI:1-262.5).Clinic operations performed well in the categories of courtesy of staff(76%)and cleanliness(75%)and less well in ease of getting on the phone(49%),information about delays(36%),and wait time(37%).CONCLUSION Orthopedic specialties can utilize information from this study to improve care from the patient *** studies may be directed at how to improve these areas of care which are most valued by the patient.
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