Product design on the basis of fuzzy quality function deployment

作     者：Li Zhaoling Gao Qisheng Zhang Dongling 

作者机构：Inst. of Complexity Science Qingdao Univ. Qingdao 266071 P. R. China Coll. of Information Science & Technology Qingdao Univ. of Science & Technology Qingdao 266061 P. R. China School of Economics Qingdao Univ. Qingdao 266071 P. R. China 

出 版 物：《Journal of Systems Engineering and Electronics》 (系统工程与电子技术（英文版）)

年 卷 期：2008年第19卷第6期

页      面：1165-1170页

核心收录：

学科分类：12[管理学] 1204[管理学-公共管理] 120405[管理学-土地资源管理] 

基　　金：supported by the National Natural Science Foundation of China (70571041) 

主　　题：quality function deployment house of quality product design fuzzy optimization customer satisfaction 

摘      要：In the implementation of quality function deployment （QFD）, the determination of the target values of engineering characteristics is a complex decision process with multiple variables and multiple objectives that should trade off, and optimize all kinds of conflicts and constraints. A fuzzy linear programming model （FLP） is proposed. On the basis of the inherent fuzziness of QFD system, triangular fuzzy numbers are used to represent all the relationships and correlations, and then, the functional relationships between the customer needs and engineering characteristics and the functional correlations among the engineering characteristics are determined with the information in the house of quality （HoQ） fully used. The fuzzy linear programming （FLP） model aims to find the optimal target values of the engineering characteristics to maximize the customer satisfaction. Finally, the proposed method is illustrated by a numerical example.