SCHEDULING IN THE SERVICE INDUSTRIES:AN OVERVIEW

作     者：Michael Pinedo Christos Zacharias Ning Zhu 

作者机构：Stern Business SchoolNew York University School of Business AdministrationUniversity of Miami College of Economics and ManagementTianjin University 

出 版 物：《Journal of Systems Science and Systems Engineering》 (系统科学与系统工程学报（英文版）)

年 卷 期：2015年第24卷第1期

页      面：1-48页

核心收录：

学科分类：0810[工学-信息与通信工程] 1205[管理学-图书情报与档案管理] 12[管理学] 120202[管理学-企业管理（含：财务管理、市场营销、人力资源管理）] 0202[经济学-应用经济学] 02[经济学] 1202[管理学-工商管理] 020205[经济学-产业经济学] 0802[工学-机械工程] 0811[工学-控制科学与工程] 0812[工学-计算机科学与技术（可授工学、理学学位）] 

基　　金：partially supported by the National Natural Science Foundation of China under Grant No.71301115 Grant No.71431005 

主　　题：Artificial intelligence Decision support systems Problem solving 

摘      要：Scheduling plays an important role in many different service industries. In this paper we provide an overview of some of the more important scheduling problems that appear in the various service industries. We focus on the formulations of such problems as well as on the techniques used for solving those problems. We consider five areas of scheduling in service industries, namely （i） project scheduling, （ii） workforce scheduling, （iii） timetabling, reservations, and appointments, （iv） transportation scheduling, and （v） scheduling in entertainment. The first two areas are fairly general and have applications in many different service industries. The third, fourth and fifth areas are more related to some very specific service industries, namely the hospitality and health care industries, the transportation industries （of passengers as well as of cargo）, and the entertainment industries. In our conclusion section we discuss the similarities and the differences between the problem formulations and solution techniques used in the various different industries and we also discuss the design of the decision support systems that have been developed for scheduling in the service industries.