HOW ARE PRODUCT-SERVICE COMBINED OFFERS PROVIDED IN GERMANY AND ITALY?ANALYSIS WITH COMPANY SIZES AND COUNTRIES

作     者：Tomohiko SAKAO Nicola NAPOLITANO Massimo TRONCI Erik SUNDIN Mattias LINDAHL 

作者机构：Institute for Product Development and Machine ElementsDarmstadt University of TechnologyGermany Department of Management and EngineeringLinkping UniversitySweden Department of Mechanics and AeronauticsUniversity of Rome"La Sapienza"Italy 

出 版 物：《Journal of Systems Science and Systems Engineering》 (系统科学与系统工程学报（英文版）)

年 卷 期：2008年第17卷第3期

页      面：367-381页

核心收录：

学科分类：12[管理学] 1201[管理学-管理科学与工程(可授管理学、工学学位)] 07[理学] 070104[理学-应用数学] 0701[理学-数学] 

基　　金：supported by a Research Fellowship Program by Alexander von Humboldt Foundation in Germany,by VINNOVA the Swedish Agency for Innovation Systems the Swedish Association of Graduate Engineers(Sveriges Ingenjrer),The original version was presented on ICSSSM'06 

主　　题：Product-service combination functional sales integrated product service engineering service management product design maintenance 

摘      要：A new business concept that offers products and services in a different way of traditional product-sales businesses is getting more attention especially in manufacturing industries. This paper investigates how this new business by means of integration of products and services is achieved in Germany and Italy. In addition, it analyzes the differences according to the company sizes. The results include that this type of business is in many cases motivated by their focus on customers and often consists of physical products and their maintenance. The Italian companies, as opposed to the German ones, often design their physical products specifically for this type of offers. From the analysis based on the size difference, small companies are found to achieve specific design for this type of offers while owning physical products. There do not seem to be any established methods or tools developed to support the development of such offers and within such methods/tools there would be room for more adaptation in form of physical product design.