LESSONS FOR THE US SYSTEM OF FINANCIAL ARBITRATION: A RESPONSIVE EMPIRICAL EXPLORATION OF ARBITRATION AND OMBUDSMAN SERVICES
LESSONS FOR THE US SYSTEM OF FINANCIAL ARBITRATION: A RESPONSIVE EMPIRICAL EXPLORATION OF ARBITRATION AND OMBUDSMAN SERVICES作者机构:Assistant Professor at Faculty of Law University of Hong Kong Hong Kong China.
出 版 物:《Frontiers of Law in China-Selected Publications from Chinese Universities》 (中国高等学校学术文摘·法学(英文版))
年 卷 期:2013年第8卷第4期
页 面:651-688页
学科分类:12[管理学] 02[经济学] 0202[经济学-应用经济学] 1201[管理学-管理科学与工程(可授管理学、工学学位)] 020204[经济学-金融学(含∶保险学)] 083305[工学-城乡生态环境与基础设施规划] 08[工学] 09[农学] 0903[农学-农业资源与环境] 0833[工学-城乡规划学]
基 金:Hong Kong Government Leading International Financial Centre, (7001-PPR10, T31-717/12-R) RGC University Research Committee, University of Hong Kong, URC, HKU
摘 要:The United States largely relies on a system of arbitration to handle retail consumer financial disputes. This approach has undergone significant challenges in recent yearsparticularly in light of recent abuses of consumer credit arbitration mechanisms. This paper reports on the result of a non-randomized smalLn survey which we label the "Financial Dispute Study" aiming at evaluating the relative effectiveness of two major approaches to financial dispute resolution -- arbitration and ombudsman services. Nearly a hundred survey questionnaires were distributed to financial dispute resolution practitioners throughout the world. A total of forty-eight arbitrators and ombudsmen from East Asia, North America, Europe, the Middle East and Africa responded. In the Study the participants were asked how practitioners viewed the level of satisfaction, settlement rate and perceived increase or decrease in the use of the given method of financial dispute resolution -- whether arbitration or ombudsman service.