＂I＇m here to discuss my final grade!＂ A study of the speech act of complaint by Malaysian ESL learners

作     者：Maryam Farnia Lyn Buchheit Sahida Banu binti Salim 

作者机构：The Department of English Language Studies Universiti Sains Malaysia Penang 11800 Malaysia English Department Community College of Philadelphia Pennsylvania 19118 USA 

出 版 物：《Sino-US English Teaching》 (中美英语教学（英文版）)

年 卷 期：2010年第7卷第3期

页      面：47-53页

学科分类：0502[文学-外国语言文学] 050201[文学-英语语言文学] 05[文学] 

主　　题：speech acts speech act of complaints Malaysian ESL learners 

摘      要：The present study investigates the preferred strategies of the speech act of complaint by Malaysian ESL learners. The subjects were selected from Malaysian university students majoring in English at University Sains Malaysia. Data were collected through an open-ended questionnaire in the form of a discourse completion task and a semi-structured interview. The responses were analyzed based on Rinnert and Nogami＇s （2006） taxonomy of the speech act of complaint to examine the main components of complaint, the level of directness and the degree of mitigation. It is anticipated that the findings will be able to provide valuable insights into teaching and learning English in non-native settings.