Six Sigma： The Panacea to Sustainability

作     者：Maria Krambia-Kapardis Adrian Ioannou 

作者机构：Cyprus University of Technology Cyprus PricewaterhouseCoopers Cyprus 

出 版 物：《Journal of Modern Accounting and Auditing》 (现代会计与审计（英文版）)

年 卷 期：2011年第7卷第2期

页      面：158-172页

学科分类：120202[管理学-企业管理（含：财务管理、市场营销、人力资源管理）] 12[管理学] 083001[工学-环境科学] 0830[工学-环境科学与工程（可授工学、理学、农学学位）] 1202[管理学-工商管理] 08[工学] 

主　　题：Six Sigma Sigma lean DMAIC ISO 9000 EFQM TQM SME CAF industry sectors Cyprus 

摘      要：Whilst there are a number of qualified methodologies, the researchers have opted to utilise the tools available through Six Sigma to prove that Six Sigma can be used to save resources and improve quality and process. Five industry sectors were identified as the ones to be surveyed using quantitative and qualitative methods and finally piloting the results on five different SMEs. Since this is a relative new methodology to the Cypriot entrepreneur and regrettably at the time of carrying out the study an international financial crisis caused a lot of financial problems to many respondents and as such could not see the immediate effects or benefits of Six Sigma and were reluctant to co-operate or participate. The Six Sigma methodology can be customized to industrial sectors and a tailored version of the methodology can be developed for a particular process or problem. The paper illustrates the problem areas identified from both the qualitative and quantitative research per industry. This is the first study carried out on Six Sigma in a small economy like Cyprus and tested on five industry sectors using both qualitative and quantitative methods