Facility managers＇ perceptions on building performance assessment

作     者：rafaela bortolini núria forcada 

作者机构：Department of Project and Construction Engineering (DPCE) Group ofConstruction Research and Innovation (GRIC) Universitat Politecnicade Catalunya (UPC) Terrassa Barcelona Spain 

出 版 物：《Frontiers of Engineering Management》 (工程管理前沿（英文版）)

年 卷 期：2018年第5卷第3期

页      面：324-333页

学科分类：1201[管理学-管理科学与工程(可授管理学、工学学位)] 08[工学] 081402[工学-结构工程] 0814[工学-土木工程] 

基　　金：funded by Conselho Nacional de Desenvolvimento Científico e Tecnológico(CNPq) Brazil Grant Number 233559/2014-0 

主　　题：设施管理 建筑物 运行性能 建筑行业 

摘      要：During the operational phase, building performance may decrease in various areas, so that the end users requirements are no longer met. Consequently, indicators are useful to assess and improve the performance of existing buildings. In this study, we carried out a literature review and organized a focus group with facility management experts to gather and analyze facility managers perceptions on operational indicators that could be used to assess the performance of buildings. The results revealed that the core indicators used to measure a building s operational performance are related to safety and assets working properly, health and comfort, space functionality,and energy performance. The findings also revealed that these indicators can be obtained from three sources: a)facility managers/operators, who carry out corrective maintenance and perform technical inspections, b) regular users, who report complaints and fill-in satisfaction questionnaires, and c) sporadic users, who also fill-in satisfaction questionnaires. These indicators and their sources can contribute to a better analysis of building performance and the definition of measures to improve performance during the operational phase of a building.