Continuity Culture:A Key Factor for Building Resilience and Sound Recovery Capabilities

作     者：Ihab Hanna S.Sawalha John R.Anchor Julia Meaton Ihab Hanna S. Sawalha;John R. Anchor;Julia Meaton

作者机构：Risk Management DepartmentThe American University of Madaba(AUM) Department of StrategyMarketing and EconomicsUniversity of Huddersfield Business School 

出 版 物：《International Journal of Disaster Risk Science》 (国际灾害风险科学学报（英文版）)

年 卷 期：2015年第6卷第4期

页      面：428-437页

核心收录：

学科分类：12[管理学] 02[经济学] 0709[理学-地质学] 0303[法学-社会学] 0832[工学-食品科学与工程（可授工学、农学学位）] 120202[管理学-企业管理（含：财务管理、市场营销、人力资源管理）] 0202[经济学-应用经济学] 0830[工学-环境科学与工程（可授工学、理学、农学学位）] 1202[管理学-工商管理] 1201[管理学-管理科学与工程(可授管理学、工学学位)] 020205[经济学-产业经济学] 0708[理学-地球物理学] 0705[理学-地理学] 0837[工学-安全科学与工程] 0706[理学-大气科学] 0813[工学-建筑学] 0704[理学-天文学] 0833[工学-城乡规划学] 

主　　题：Business continuity Jordan Organizational culture and resilience Services sector 

摘      要：This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adopted in this research. Primary and secondary data were *** interviews were conducted with five senior managers from five large Jordanian service organizations registered with the Amman Stock Exchange. The selection of organizations was made on the basis of simple random sampling. Interviews targeted the headquarters only in order to obtain a homogenous sample. Three out of five organizations could be regarded as crisis prepared and have better chances for recovery. The other two organizations exhibited characteristics of standard practice that only emphasizes the recovery aspect of business continuity management(BCM), while paying less attention to establishing resilient cultures and embedding BCM. The findings reveal that the ability to recover following major incidents can be improved by embedding BCM in the culture of the organization and by making BCM an enterprise-wide process. This is one of few meticulous studies that have been undertaken in the Middle East and the first in Jordan to investigate the extent to which service organizations focus on embedding BCM in the organizational culture.