Factors attracting Chinese Generation Y in the smartphone application marketplace

作     者：Shijian LUO Yi HU Yuxiao ZHOU 

作者机构：Department of Industrial Design College of Computer Science and Technology Zhejiang University Hangzhou 310027 China 

出 版 物：《Frontiers of Computer Science》 (中国计算机科学前沿（英文版）)

年 卷 期：2017年第11卷第2期

页      面：290-306页

核心收录：

学科分类：12[管理学] 1201[管理学-管理科学与工程(可授管理学、工学学位)] 081104[工学-模式识别与智能系统] 08[工学] 0835[工学-软件工程] 0811[工学-控制科学与工程] 081202[工学-计算机软件与理论] 0812[工学-计算机科学与技术（可授工学、理学学位）] 

基　　金：This research was supported by the National Natural Science Foundation of China (Grant No. 51175458) 

主　　题：app marketplace design online commerce,Generation Y HCI eye tracking 

摘      要：Smartphone applications （apps） are becoming in- creasingly popular all over the world, particularly in the Chi- nese Generation Y population; however, surprisingly, only a small number of studies on app factors valued by this im- portant group have been conducted. Because the competition among app developers is increasing, app factors that attract users＇ attention are worth studying for sales promotion. This paper examines these factors through two separate studies. In the first study, i.e., Experiment 1, which consists of a survey, perceptual rating and verbal protocol methods are employed, and 90 randomly selected app websites are rated by 169 expe- rienced smartphone users according to app attraction. Twelve of the most rated apps （six highest rated and six lowest rated） are selected for further investigation, and 11 influential fac- tors that Generation Y members value are listed. A second study, i.e., Experiment 2, is conducted using the most and least rated app websites from Experiment 1, and eye tracking and verbal protocol methods are used. The eye movements of 45 participants are tracked while browsing these websites, providing evidence about what attracts these users＇ attention and the order in which the app components are viewed. The results of these two studies suggest that Chinese Generation Y is a content-centric group when they browse the smart- phone app marketplace. Icon, screenshot, price, rating, and name are the dominant and indispensable factors that influ- ence purchase intentions, among which icon and screenshot should be meticulously designed. Price is another key fac- tor that drives Chinese Generation Y＇s attention. The recom- mended apps are the least dominant element. Design sugges- tions for app websites are also proposed. This research has important implications.