A survey of public needs for government information service in libraries

作     者：Yunpeng QU Huiwei LIANG Lei SA Yumei XU Wenjie DUN Rongrong ZHAO Qiuhui CHEN 

作者机构：National Library of China 

出 版 物：《Chinese Journal of Library and Information Science》 (中国文献情报（英文版）)

年 卷 期：2014年第7卷第1期

页      面：46-56页

学科分类：1205[管理学-图书情报与档案管理] 12[管理学] 120501[管理学-图书馆学] 120502[管理学-情报学] 

基　　金：supported by the National Social Science Foundation of China(Grant No.:10BTQ021) 

主　　题：Public needs Public library Government information service China 

摘      要：Purpose:This paper describes a comprehensive user survey carried out in China to investigate public needs for government information service in *** is expected to provide insights into the ways to help public libraries meet the user ***/methodology/approach:The paper is founded on a survey among library users,librarians and non-library *** questionnaires were distributed in the National Library of China and 32 provincial public libraries in China and electronic questionnaires were sent to non-library users.A total of 909 valid questionnaires were ***:A lot of attention is paid to policies,laws and regulations relating to common people’s work and lives such as science,technology,education,culture,finance,market supervision,health care,sports,urban construction and environment protection.A wide variety of government information resources is needed and information delivered to users shall be accurate and *** has become the main means of accessing government information and mobile phones the preferred Web access channel,while printed materials are considered important information *** need assistance and training in the use of library information resources and *** limitations:The sample was limited to respondents from provincial-level public libraries,but city and county-level library users were not *** implications:The survey results are beneficial for the Chinese public libraries to design service programs and improve their ***/value:The paper is one of the comprehensive surveys on public needs for government information service in the Chinese libraries and some of die findings will be of wider interest for other libraries.