A New Citizen Service for a New Age:Actions Taken by the Spanish Tax Administration

作     者：José Borja Tomé 

作者机构：Departamento de Informática Tributaria Agencia Estatal de Administracion Tributaria Spain 

出 版 物：《Belt and Road Initiative Tax Journal》 (‘一带一路’税收（英文）)

年 卷 期：2024年第5卷第1期

页      面：9-14页

学科分类：02[经济学] 0202[经济学-应用经济学] 020203[经济学-财政学（含∶税收学）] 

主　　题：Taxpayer service Citizen service Customer service Remote workers Spain 

摘      要：Tax Administrations make big efforts to provide citizens the information and assistance they need and have increased remote services through digital ***,customer service has deteriorated in many cases especially after the pandemic,due to lack of resources and sometimes impacted by the consequences of the extension of remote *** Spanish Tax Administration has developed a new service strategy,which aims to deliver homogeneously any service as needed so that citizens can choose whatever service that is more convenient to them,remote or *** the perspective of its staff,any staff will be enabled to provide any service through any channel.