Insights into B2C E-Commerce Quality Using ISO 25010

作     者：Antonia Stefani Eleni Vamvatsikou Bill Vassiliadis Antonia Stefani;Eleni Vamvatsikou;Bill Vassiliadis

作者机构：Department of Management Science and Technology University of Patras Patras Greece 

出 版 物：《Journal of Software Engineering and Applications》 (软件工程与应用（英文）)

年 卷 期：2023年第16卷第11期

页      面：622-639页

学科分类：12[管理学] 120202[管理学-企业管理（含：财务管理、市场营销、人力资源管理）] 0202[经济学-应用经济学] 02[经济学] 1202[管理学-工商管理] 020205[经济学-产业经济学] 

主　　题：Electronic Commerce Software Quality Business to Consumer Targeted Software Design ISO 25010 

摘      要：This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.