Delivery Service Management System Using Google Maps for SMEs in Emerging Countries
作者机构：School of Manufacturing Systems and Mechanical EngineeringSirindhorn International Institute of TechnologyThammasat UniversityPathum Thani12121Thailand
出 版 物：《Computers, Materials & Continua》 (计算机、材料和连续体（英文）)
年 卷 期：2023年第75卷第6期
页 面：6119-6143页
核心收录：
学科分类：1202[管理学-工商管理] 1201[管理学-管理科学与工程(可授管理学、工学学位)] 08[工学] 0812[工学-计算机科学与技术（可授工学、理学学位）]
主 题：Logistics and supply chain management small and medium enterprise(SME) delivery service management(DSM) arrival time prediction(ATP) Google Maps GPS tracking system driver behaviors
摘 要：This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery *** proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)*** systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,*** DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting *** improve the accuracy of the ATP system,three tech-niques are applied considering driver *** proposed DSM system has been implemented in a Thai *** the process perspective,the DSM system is a systematic procedure for end-to-end delivery *** allows the interactions between planner-driver decisions and supporting *** supporting tools are simple,can be easily used with little training,and require low capital *** statistical analysis shows that the ATP algorithm with the three techniques provides high ***,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.
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