How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care:evidence from rural Nigeria

作     者：Ajibola A.Ishola Kolawole Lateef Kazeem Ajibola A.Ishola;Kolawole Lateef Kazeem

作者机构：Department of PsychologyUniversity of IbadanIbadanNigeria Department of SociologyCollege of Management and Social ScienceFountain UniversityOsogboNigeria 

出 版 物：《Global Health Journal》 (全球健康杂志（英文）)

年 卷 期：2022年第6卷第4期

页      面：192-197页

学科分类：1004[医学-公共卫生与预防医学(可授医学、理学学位)] 100404[医学-儿少卫生与妇幼保健学] 10[医学] 

主　　题：Consultation and relational empathy Patients'satisfaction Antenatal care(ANC) Pregnant women 

摘      要：Objectives:This study aims to explore the role of consultation and relational empathy(CARE)and socio-demographic profile as predictors of patients satisfaction among pregnant women attending antenatal care(ANC)in selected public primary health facilities in rural sub-districts of Saki,Oyo State,***:This cross-sectional study recruited a total of 582 pregnant women in four primary health *** mothers responded to a questionnaire covering demographic characteristics,clinic visitation,CARE,and patients *** data was analyzed using descriptive,univariate and multivariate statistical tools.P0.05 level was considered statistically ***:Findings revealed that the participants had a mean age of 23.15±5.23 *** pattern of patients satisfaction revealed that 13.40%(78/582)were highly satisfied with the health care received compared to 86.60%(504/582)with moderate to low satisfaction ratings with *** satisfied patients placed higher value on technical quality,interpersonal relation,communication,financial aspects,time spent and accessibility convenience(P=0.001).Multiple linear regression model indicated that relational empathy(β=0.28,P0.001),2nd trimester of pregnancy(β=0.13,P=0.01),age categories of 30-40 years(β=-0.12,P=0.02),and 40-50 years(β=-0.11,P=0.04),religious affiliation(β=0.10,P=0.03)predicted satisfaction with ***:Low patients satisfaction with antenatal healthcare services resulting from hostile attitudes from health workers has implication for the delivery and acceptability of services offered to eradicate maternal mor-tality ***,regular training and re-training of health care personnel in frequent contact and interaction with patients will go a long way in reducing untoward work attitude and maternal mortality in rural ANC centers globally.