Effectiveness in Group Facilitation Training in the Hospitality Industry: A Case Study

作     者：Fernando Cardoso Sousa Ileana Pardal Monteiro Carla Machado 

作者机构：APGICO(Portuguese Association for Creativity and Innovation)LouléPortugal University of the AlgarveFaro APGICOLouléPortugal 

出 版 物：《Journal of Tourism and Hospitality Management》 (旅游与酒店管理（英文版）)

年 卷 期：2021年第9卷第1期

页      面：26-45页

学科分类：0202[经济学-应用经济学] 02[经济学] 020205[经济学-产业经济学] 

主　　题：organizational innovation organizational change matrix organizations management training organizational intervention group facilitation 

摘      要：This paper aims at demonstrating that an acceptable level of performance as a group facilitator can be achieved byhospitality industry managers in a 35-hour course, to a maximum of fourteen trainees, experienced in groupleadership but not in small-group facilitation or large-group coordination. Based on a six-step model fororganizational intervention, the course was run in co-facilitation, using the effect of demonstration, modelling, andobservation to improve performance at individual level. The course represents a mix of organizational behaviourand human resources management that has proved to be effective in preparing managers to improve organizationalinnovation and accelerate change in companies. Each step produced outputs, namely three innovation *** rated the course in every item of an extensive questionnaire as Good and Very Good, except theintroduction (pre-consult), which was considered “too theoretical. Therefore, the course model proved to beadequate for the preparation of managers as coaches for organizational innovation in the hospitality industry. As tofuture developments, they will have to do mostly with the functioning of a matrix structure in the hospitality industry,so that the whole approach may have a full impact on the company.